Financial Services - Technology Consulting - Product Manager - Senior

Ernst & Young LLP•New York, NY

42d•$100,100 - $183,400•Hybrid

About The Position

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! The Product and Experience Design (PxD) Team, as part of the Platforms competency within FSO Technology Consulting, works collaboratively with clients to transform their business through disruptive innovation enablement and transformational design solutions. The team supports our clients in modernizing systems, processes, operating structures and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing and competitive environment. Our team helps clients sustain competitive advantage and profitability by developing technology strategies, products, and solutions to stay ahead of the rapid pace of change and disruption and supporting the execution of complex transformations. We are looking for an experienced, passionate, results-oriented Product Manager who is a great problem solver with deep and proven experience in delivering products and designing product organizations to market to join our team of digital professionals in our PxD practice.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems Management, or a related field and 3 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master's degree in Computer Science, Engineering, Information Systems Management, or a related field and 2 years of work experience.
Proven delivery skills including the ability to identify issues and risks and escalate appropriately, manage communications with EY and client team members, and be accountable for client deliverables
Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
Has supported product vision, defined and managed product roadmaps, prioritized and managed the backlog and has supported product/technology launches.
Can participate in and drive ideation sessions, standups, sprints and scrums.
Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
Outstanding written and verbal communication skills
Requires domestic and regional travel up to 80% to serve client needs.

Responsibilities

Support our clients to transform their business through product management.
Work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations.
Take a user-centric and data-driven approach to product development.
Advocate for the user throughout the product development lifecycle.
Break down and simplify complex processes and touchpoints to deliver exceptional experiences.
Strategically think, prioritize and define product roadmaps, manage a product backlog, make quick decisions and coordinate the team to release quality products within planned timelines.
Understand modern platform structures, cloud architectures, digital platforms and enablers, and data strategy considerations.
Understand and have a perspective on how product and delivery organizations are structured and operate within complex, regulated national and global companies.
Business development activities (e.g. pursuits, proposals)
Practice building activities such as mentoring teams and developing/delivering trainings.
Develop product strategies that align with business objectives and account for technology, data and experience design considerations
Support defining product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery
Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes
Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps
Support cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment
Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards
Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions
Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations
Advise on and implement best practices and standards for experience design, agile delivery, technology and data
Learn and evangelize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition)
Construct and communicate a compelling story to rally the client around potential changes and associated benefits
Drive desired outcomes defined in client engagements and carry through to implementation
Begin developing long-term client relationships and networks and cultivate business development opportunities.
Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
Demonstrate understanding of current technology environment and industry trends

Benefits

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $100,100 to $183,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $120,100 to $208,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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