Product Manager

Vanguard•Malvern, PA

19h•Hybrid

About The Position

In this role you will Ensure outcomes are aligned with CX objectives and provide strong product management principles with a relentless focus on client needs. Provide product management services on a product, applying functional expertise to improve product results. Collaborate with cross-functional teams and Client Experience Owners to create best practices that drive significant change to the client experience digital platforms. Coach product teams towards best practices and learnings. Partner with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery. Lead the planning, development and implementation of product capabilities. Work closely with Client Experience Owners and UX to define and analyze markets, develop detailed product features and requirements, and create a product roadmap to realize the final vision. Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Story Readiness and Acceptance Criteria (GWT’s) Document the requirements for key functions, deconstructing the epic into actionable user stories in JIRA/Confluence. Develop feature acceptance criteria for each of the stories and get them ready for Agile scrum teams. Work with UX/UI to create or update designs for upcoming sprints. Product Backlog Management Translate product roadmap into product backlog – Liaise with the Senior Product Manager to ensure that the strategic intent of any solution that is developed meets both the client and business goals. Manage product backlog – Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 3 sprints. Ensure that work items are sequenced according to priorities set by the Senior Product Manager. Backlog refinement – Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria and enable long term technical planning. Product Health – Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health. Daily Scrum Activities Be available for the team in all scrum ceremonies meetings including standups, retrospectives, and sprint reviews. Answer questions from developers and clarify acceptance criteria. Be available to any member of the scrum team, at any time, to answer any question related to the team's current commitments. Work with scrum team managers to maintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team. Miscellaneous Ensure digital platform standards are adhered to Managing feedback loop with Client Experience Owners and Senior Product Managers Help out in case resources fall short, e.g. for testing Collaborate with Senior Product Managers for feature KPI’s and aligning them to the digital platform KPI’s Collaborate with Senior Product Managers for feature analytics allowing product teams to understand usage, insights and enhancement opportunities. Managing dependencies within the team (client and backend)

Requirements

Minimum of five years related work experience.
Two years of managing a project preferred.
Financial Services or function-specific experience preferred.
Undergraduate degree or equivalent combination of training and experience.
Ability to support testing and elevations during off-hours and weekends.

Nice To Haves

Undergraduate degree or equivalent combination of training and experience required.
Graduate degree preferred.
Demonstrated ability to achieve results while working in cross-functional environment.
Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
Ability to support testing and elevations during off-hours and weekends.

Responsibilities

Ensure outcomes are aligned with CX objectives
Provide product management services on a product
Collaborate with cross-functional teams and Client Experience Owners to create best practices
Coach product teams towards best practices and learnings
Partner with stakeholders to resolve production and implementation issues
Lead the planning, development and implementation of product capabilities
Work closely with Client Experience Owners and UX to define and analyze markets
Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience
Document the requirements for key functions, deconstructing the epic into actionable user stories in JIRA/Confluence
Develop feature acceptance criteria for each of the stories and get them ready for Agile scrum teams
Work with UX/UI to create or update designs for upcoming sprints
Translate product roadmap into product backlog
Manage product backlog
Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria and enable long term technical planning
Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health
Be available for the team in all scrum ceremonies meetings including standups, retrospectives, and sprint reviews
Answer questions from developers and clarify acceptance criteria
Ensure digital platform standards are adhered to
Managing feedback loop with Client Experience Owners and Senior Product Managers
Help out in case resources fall short, e.g. for testing
Collaborate with Senior Product Managers for feature KPI’s and aligning them to the digital platform KPI’s
Collaborate with Senior Product Managers for feature analytics allowing product teams to understand usage, insights and enhancement opportunities
Managing dependencies within the team (client and backend)