Product Manager, Scribe

Heidi • San Francisco, CA

9d • Onsite

About The Position

Howdy, we're Heidi 👋 "The AI startup growing faster than Canva" That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world. Ee pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That's where you come in. The role We're looking for a Product Manager who has shipped consumer-grade software at serious scale and obsesses over the details that separate good products from beloved ones. You will own Heidi's core clinical documentation experience, used by hundreds of thousands of clinicians for millions of patient sessions weekly across every specialty and geography. You'll ensure the software clinicians interact with dozens of times per day feels effortless, trustworthy, and genuinely delightful. You will report into Product leadership and partner closely with engineering, design, and clinical teams to continuously raise the bar on quality and reliability. This role will be based in our San Francisco office, with potential opportunity to relocate to Sydney or Melbourne. We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

Requirements

• 5+ years PM experience shipping consumer-grade products at serious scale - though we care more about what you've built than years on the clock
• A romantic streak about software - you believe products should be beautiful, not just functional, and that great design can transform someone's day
• Consumer product sensibility - you know the difference between enterprise software and consumer-grade experiences, and you've shipped the latter even in B2B contexts
• Systems thinking that spans product, technical, and people - you see bottlenecks others miss and opportunities where others see constraints
• The disagreeableness to say the thing that shifts the entire room's perspective (and the tact to say it well)
• Self-directed learning habits - you're already experimenting with the AI tools that will be mainstream next year
• Work ON the business, not IN it - you set vision for your domain and connect it to company strategy, not just groom backlogs
• Data fluency - you run your own queries, generate your own insights, and make decisions based on evidence
• Technical depth to meaningfully contribute to architecture discussions and push back when needed
• Communication skills that work equally well with engineers, executives, and clinicians
• Context-switching abilities - startup speed when exploring, enterprise thoroughness when shipping at scale
• Track record of shipping products with measurable impact on real humans, especially products used at high frequency where quality compounds
• Experience with products where small details matter enormously - you've sweated microinteractions that 99% of PMs would ignore

Responsibilities

• Own product strategy and roadmap for Heidi's clinical documentation experience, aligning cross-functional teams around a shared vision
• Obsess over clinician workflows - understand not just what they say they want, but what would actually transform their day when they're using the product dozens of times
• Ship meaningful features by working closely with engineering, design, data and operations to launch them - knowing that at scale, small improvements affect hundreds of thousands of sessions
• Work across pods and functions - from Engineering to Sales to Customer Success to other PMs - breaking down silos to deliver value
• Set clear goals and metrics for quality, reliability, and user satisfaction, then be held accountable to achieving them
• Navigate the tension between consumer-grade expectations (simplicity, speed, delight) and enterprise requirements (customisation, compliance, control)
• Build deep understanding of clinical documentation workflows across specialties and geographies, designing for genuine universality
• Sweat the details that separate good software from beloved software - you'll spend hours on interactions most PMs would gloss over

Benefits

• We offer a generous $500 annual development budget and serious equity.
• We don't track hours or micromanage calendars - you're trusted to perform and take time when you need it.
• True A-players progress extremely fast.
• We are flexible, and value our team's mental health & overall wellbeing.
• The nature of the scale-up game is demanding, but can adapt to your schedule.
• We operate on a trust-only policy: company OKRs > individual KPIs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees