Product Manager

DriveTime•Tempe, AZ

14d•Hybrid

About The Position

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. In short, as Product Manager you and your team drive continuous improvement by defining and owning all phases of the process and product life cycle from ideation to implementation. You will partner with cross-functional teams to continue evolving the ancillary product administration and user experience by improving our enterprise products, processes and systems to support our dealer partners. You’ll support the identification and valuation of opportunities and problems, determining root causes, identifying gaps and countermeasures, and the implementation of process and product solutions that drive strategic initiatives. All along the way you’re communicating and aligning product development with business stakeholders and ensuring the strategy and roadmaps align with the organization’s goals. In long, our Product Operations team is responsible for: Acting as a liaison between business stakeholders and the development team to define strategies and design solutions Working with Senior Leadership to help set the product vision and strategy Working with tech leads to identify solutions Working with outside vendors and 3rd parties to optimize and enhance external integrations and services Obsessing over customer experience while understanding timelines, strategic goals, and the value of continuous iteration Using quantitative and qualitative data to make decisions Defining and continuously refining a roadmap tied to organizational strategy, including milestones and phases Working with stakeholders and tech leads to ensure features are continuously ready for development Ensuring business value and high-level scope are clearly defined Obtaining consensus on project scope through conversations with business stakeholders and tech leads Organizing and collecting business requirements Identifying opportunities for scope adjustments to improve speed to market through creative solutioning Maintaining and socializing changes in project timelines with stakeholders and project teams Serving as a point of contact for initiatives involving multiple units to ensure efficient cross-team coordination Identification, socialization, and remediation of risk factors to the project Guide team retrospectives to assess opportunities, lessons learned, and action items

Requirements

People with a passion for continuous process improvement, and experience pursuing operational excellence in business processes by moving projects from ideation through to successful implementation.
Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, policies & procedures, etc.)
Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.
Excellent verbal and written communication skills. The ability to speak and write with confidence, charisma and competence for a wide variety of audiences including the senior leadership team. You ensure consolidated and cohesive communication from the product team to stakeholders.
Plays well with others. You will be working in a high-functioning team environment. We work together to win together.
Kindness, smartness, and the ability to get things done.
A mind for the details. The ability to focus on the details while not losing sight of the big picture.
Agile in a fast-past environment. We move quickly. Thriving in an environment that never stops is a must.
Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
Rebel with a cause. You are always looking beyond the obvious to strive for continuous improvement.
Takes a hold of the wheel. You’ll need to take the initiative and be comfortable doing so.
3+ years in Product Management or Product Operations preferred
5+ years of experience in any combination of business operations, Product Management, Product Owner, or Business Analysis roles
Bachelor’s degree required; bachelor’s or master’s degree in Product Management, Business, Engineering, or MBA preferred
Demonstrate experience in developing product roadmaps, creating process flow maps, root cause analysis, new process introduction and change management, advanced problem-solving skills
High-level knowledge of various product management methodologies (i.e. agile/scrum)
Ability to work autonomously to solve complex, cross-functional business problems while bringing stakeholders and interested parties along for the journey

Nice To Haves

Project Management Professional (PMP) or Certified Product Manager (CPM)
Insurance or Warranty industry experience

Responsibilities

Acting as a liaison between business stakeholders and the development team to define strategies and design solutions
Working with Senior Leadership to help set the product vision and strategy
Working with tech leads to identify solutions
Working with outside vendors and 3rd parties to optimize and enhance external integrations and services
Obsessing over customer experience while understanding timelines, strategic goals, and the value of continuous iteration
Using quantitative and qualitative data to make decisions
Defining and continuously refining a roadmap tied to organizational strategy, including milestones and phases
Working with stakeholders and tech leads to ensure features are continuously ready for development
Ensuring business value and high-level scope are clearly defined
Obtaining consensus on project scope through conversations with business stakeholders and tech leads
Organizing and collecting business requirements
Identifying opportunities for scope adjustments to improve speed to market through creative solutioning
Maintaining and socializing changes in project timelines with stakeholders and project teams
Serving as a point of contact for initiatives involving multiple units to ensure efficient cross-team coordination
Identification, socialization, and remediation of risk factors to the project
Guide team retrospectives to assess opportunities, lessons learned, and action items

Benefits

We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
Medical, dental, and vision
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Growth Opportunities
Tuition Reimbursement
Wellness Program
Competitive pay
In-House Gym
Smart-Casual Dress
Paid Time Off