Product Manager

FirstService Corporation•Las Vegas, NV

27d•$120•Remote

About The Position

As the Product Manager, you will be responsible for defining and executing the strategy, roadmap and delivery of resident and homeowner-facing digital products, including HODA (Homeowner Digital Assistant) and related platforms. This role focuses on improving the resident and homeowner experience through technology solutions that support community operations and enhance service delivery. The Product Manager will collaborate with cross-functional teams such as engineering, UX/UI, marketing, and operations to ensure digital products meet business requirements, technical standards and user needs. This position plays a key role in developing innovative property management technology that improves resident engagement, empowers community boards, and enables associates to better support the communities they serve. Compensation: $120k+ annually, depending on experience FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Requirements

Strategic thinker with strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Deep understanding of user experience principles and customer-centric design
Able to balance short-term priorities with long-term vision
Bachelor's degree in computer science, Information Technology, Business, or related field (MBA a plus)
3+ years of experience in product management, preferably in SaaS, AI, or consumer-facing digital products
Proven track record of delivering successful digital products in a fast-paced environment.
Experience with Agile methodologies and tools (Azure DevOps, Jira)
Familiarity with AI technologies, LLMs, and conversational interfaces (strongly preferred)
Sit at a desk for extended periods of time
Superior manual dexterity skills
Able to lift up to 30 pounds
Walk and move throughout the community areas and facilities

Nice To Haves

Experience in property management or real estate technology preferred
Certified Scrum Product Owner (CSPO) or similar Agile certification is a plus

Responsibilities

Define and own product vision, strategy, and roadmap for resident and associate experience platforms
Conduct market research, competitive analysis, and gather user feedback to inform product decisions
Translate business needs and user insights into actionable features and enhancements
Partner with UX/UI teams to design intuitive, engaging experiences
Manage and prioritize product backlog; lead Agile ceremonies (planning, stand-ups, reviews, retrospectives)
Define and track KPIs to measure product success and adoption
Collaborate with engineering for timely, high-quality delivery of initiatives
Conduct discovery sessions with residents, board members, and associates
Champion innovation in AI-driven digital assistants and conversational interfaces
Communicate product updates, roadmap changes, and milestones to stakeholders and leadership
Support go-to-market strategies and product messaging in partnership with marketing teams
Monitor product performance and drive continuous improvement through data-driven insights