Product Manager - Welfare and Self-Reliance Services

The Church of Jesus Christ of Latter-day Saints•Salt Lake, UT

About The Position

The product manager is responsible for the overall success of assigned products. The product manager: Develops, implements, and manages products that increase the Church’s impact in caring for those in need. Maintains an up-to-date roadmap of planned and delivered user-centered efforts. Captures and prioritizes product feedback to maximize value delivered to users. Coordinates user research to identify new opportunities. Manages the full product lifecycle, including support models and budgeting. Ensures initiatives are well integrated and aligned with department outcomes. Works with divine guidance to provide products that further the mission of the Church and reflect the eternal impact of the gospel.

Requirements

Bachelor's degree required in business, marketing, communications, or related discipline.
9 years of experience leading multidisciplinary projects or initiatives.
Or equivalent combination of education and experience.
Ability to proactively identify, define, and solve the most complex problems.
Ability to influence strategy to address internal or external business needs.
History of being a top performer in previous work assignments.
Proven ability to advocate change and influence cross-functional teams without formal authority.
Ability to create and deliver executive-level presentations.
Excellent communication and analytical skills.
Ability to accomplish work with minimal supervision.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.

Nice To Haves

Master's degree.

Responsibilities

Represent User and Business Needs
Passionately and authoritatively represent external users and their needs to the organization.
Ensure market-driven direction and maintain objective data to guarantee superior value.
Work closely with stakeholders to identify product opportunities that meet customer needs.
Create and prioritize user stories for current and future products based on the market’s problems.
Balance customer and business needs to achieve maximum ROI and drive department objectives.
Define, Implement, and Manage Product Strategy
Champion product development and implementation to deliver measurable value and support prioritized outcomes.
Create and communicate clear, actionable requirements and product plans.
Relate technical requirements of products to market needs to ensure alignment with user expectations.
Continuously assess market and product performance, making adjustments to maintain relevance and competitiveness.
Develop a three-year roadmap illustrating vision and future planning.
Manage product lifecycle, awareness, performance, user satisfaction, maintenance, and total cost of ownership.
Drive buy-build-partner analysis and review potential partner relationships.
Develop compelling business proposals that justify continued investment.
Collaborate on positioning, training, research, awareness, and evaluation.
Build Trust and Lead Like the Savior
Build relationships of trust with team members and partners.
Foster a culture of open communication, safety, and inclusion, leveraging Christlike leadership.
Quickly inform leadership or team members when issues arise that may impact their stewardship.
Lead like the Savior by avoiding behaviors that undermine efforts or cause division.
Deliver results through people—motivate and inspire others toward the vision.
Proactively build relationships and collaborate across teams and divisions.
Respect team members’ roles and involve them in decisions.
Strengthen Product Management Expertise
Be an influencer in the broader Church organization.
Demonstrate expertise in product management responsibilities and skills.
Build relationships with other product management leaders.
Engage in regular professional development.
Share discoveries, lessons learned, and ideas for improving effectiveness and efficiency.
Strategic Responsibilities
Understand customer needs.
Evaluate data to monitor results.
Problem-solve and strategize solutions.
Develop and execute plans.
Exercise judgment in selecting methods and techniques.
Collaborate with teams to discover, define, develop, and implement solutions.
Implement training and awareness programs that support products.
Time Allocation
30% – Manage the product lifecycle: Create product plans; understand business risks and mitigation; maintain/support the product; monitor/evaluate performance; manage budgets and intellectual property; track total cost of ownership.
20% – Understand customers: Understand the customer base and business processes and document customer requirements.
20% – Understand product alternatives: Analyze industry trends and competitive landscape; interact with vendors and consultants; evaluate trade-offs.
15% – Design value delivery system: Develop business cases and feasibility analysis; assess organizational and customer impact.
15% – Communicate product availability: Create marketing, training, and fulfillment materials; manage SLAs.