Product Manager, Website Experience

F. Schumacher & Co.•New York, NY

42d•$110,000 - $125,000

About The Position

About Schumacher Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what's come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally. Our competitive advantage in the industry is the people. We believe that our employees are our most important assets. F. Schumacher & Co is deeply anchored in our company core values which are as follows: Preserve Our Entrepreneurial Spirit Take Ownership & Accountability Be Solutions-Oriented Demonstrate Courage Practice Adaptability Embrace Collaboration We empower our employees to live these values daily because we understand how it will positively impact the customer's journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company. Role Overview The Schumacher Product team plays a critical role in guiding the business to new heights through digital transformation. This role will have the opportunity to work on a product with millions of daily users, contribute towards the company goal of building an e-commerce platform that can be considered top 10 in the US, and enable the company to scale 10x and hit the $1Bn revenue mark in the next 5 years. Moreover, the Product team will help create an experience for interior designers to build communities, get inspiration from our rich content, and eventually make Schumacher the market leader to shape industry trends. This Product Manager will play a key role in creating a seamless website order experience for our customers. This person will be responsible for defining the user experience from the moment an item is added to the shopping bag, to the order being placed through checkout and finally the post-purchase experience, including API integration with the warehouse and customer notifications. This role will have the opportunity to optimize the order process and identify opportunities for user retention and product recommendation. As a member of the Website Experience product team, this role will serve both internal and external users and will have a critical impact on our growth as a business. This position will collaborate closely with a team of in-house product managers, designers, and engineers, as well as a diverse array of stakeholders, all going through significant business transformation. A successful Product Manager will be motivated by the interplay of business, technology, and user experience, and should be able to move fluidly between high-level strategic thinking and nuanced product requirements to actively own and manage the complexity that comes with building amazing digital products. Also, this person should have a high degree of data fluency and be very comfortable using data to draw insights to inform product and business strategy.

Requirements

At least 3-5 years of product management experience, ideally in a start-up or established technology organization working on user-centric e-commerce products
Experience gathering, interpreting, and documenting detailed product requirements
A thorough understanding of how individual projects may impact the broader product and overall strategic initiatives
Extremely high attention to detail
A passion for solving complex business problems with elegant, user-centric product solutions, and a history of delivering results
Demonstrated strength in building trust and driving collaboration and alignment across a diverse, matrixed set of stakeholders, even while challenging assumptions and pushing for change
A strong sense of ownership and accountability, and an innate ability to initiate and drive projects to completion with minimal oversight
Outstanding verbal and written communication skills, with an ability to clearly and concisely communicate with both technical and non-technical partners across all levels of the organization
A strategic and growth-oriented mindset, always thinking three steps ahead while remaining adaptable to ever-changing business needs
An exceptional ability to wear many hats, operate at all levels, and continuously raise the bar and drive teams to deliver high quality results
Experience with JIRA, Confluence, OneDrive Suite, Google Suite (Sheets, Docs, Slides) & Agile methodologies
Extensive experience owning, understanding, questioning, interpreting, distilling, and drawing insights from data; SQL experience is a plus
A data-first philosophy and an analytical mind, with the ability to make decisions in ambiguous situations

Responsibilities

Establish the product vision, goals, objectives and key results (OKRs) for success
Define and deliver your product roadmap through a detailed understanding of our varying users' needs and ownership of your prioritized feature backlog
Work cross-functionally with key internal partners, including product designers, software development engineers, sales, customer service, and business development on a rapid and iterative product development cycle
Clearly define customer and product requirements, solicit ideas and feedback, gather requirements, write specs, craft wireframes and workflows, and coordinate cross-functional initiatives
Increase insights on user behavior and pain points. Identify, measure, and improve key customer experience metrics. Promote data-based decision making
Continually optimize the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load
Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences
Work directly with design/development teams on sprint scheduling and functionality testing
Partner with other Product Managers to streamline integrations and enhance existing business processes
Represent the F. Schumacher brand by providing the best possible customer service while enhancing our mission to offer the highest quality product and service standards in the luxury market online