Product Manager - Voice
About The Position
At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. As Product Manager - Business Voice, your responsibilities will include managing the roadmap and complete lifecycle for all Business Voice products, as well as evaluating and developing new product ideas and enhancements to existing products to meet customer needs and drive market success. The current voice portfolio includes Hosted PBX, POTS lines, PRI, SIP, complex multi-line business phone systems, metered long distance and toll-free, and Hosted Voice handsets. Cable One operates in ILEC, CLEC, and VOIP regulatory environments, and delivers services over Fiber, HFC, and DSL.
Requirements
- 5+ years' relevant experience
- Experience with business voice services and platforms
- Proficient with Microsoft Office
Responsibilities
- Manage the complete lifecycle of assigned products from concept to retirement.
- Ensure cross-functional team support on all aspects of product design, development, and execution.
- Drive business analysis and experimentation, capturing insights that inform product design and development.
- Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption.
- Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them.
- Research and understand the competitive landscape in order to provide the products and features necessary for our success.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Telecommunications
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
