Product Manager - Voice Connect

Sprinklr • Austin, TX

18h

About The Position

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description What does success look like: As a Senior Product Management - CcaaS , you will lead the development of Sprinklr’s CcaaS solutions, driving innovation in communication technologies for a global audience. This strategic role emphasizes networking, regulatory compliance, billing integration, and go-to-market (GTM) strategies. You will play a pivotal role in shaping our voice communication offerings to meet the needs of enterprise clients worldwide.

Requirements

• Bachelor’s degree in Computer Science , Telecommunications, Business Administration, or a related field; advanced degrees preferred.
• 5-8 years of experience in product management, with a strong focus on CcaaS , networking, or telecommunications.
• In-depth understanding of global telecommunications regulations and compliance frameworks.
• Experience designing and implementing billing models for communication services.
• Proven ability to develop and execute successful product strategies and roadmaps for global markets.
• Proven expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI.
• Demonstrated ability to launch and scale enterprise-grade CPaaS voice products.
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.
• Technical proficiency in voice infrastructure and APIs.
• Analytical mindset with a focus on data-driven decision-making.
• Experience working with engineering, marketing, and sales teams to deliver impactful solutions
• Candidates must have current and unrestricted work authorization in the country where the role is based.

Responsibilities

• Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio.
• Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation .
• Align product goals with the company’s strategic objectives and revenue targets.
• Lead the end-to- end product lifecycle, from ideation to General Availability (GA).
• Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking , WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs.
• Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
• Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
• Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
• Drive adoption through education, training, and customer advocacy programs.
• Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
• Define and communicate product requirements through detailed PRDs, user stories, and use cases.
• Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
• Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
• Continuously refine product features and roadmaps based on data-driven insights and feedback

Benefits

• We offer a comprehensive suite of benefits designed to help each member of our team thrive.
• Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.
• The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees