Product Manager-VAS (70010067)

Optimum•New York, NY

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum!Job SummaryOptimum Communications, Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States, delivering high-speed internet, video, mobile, and voice services to approximately 4.4 million residential and business customers across 21 states. As a brand built for the future, Optimum is committed to reimagining connectivity and delivering exceptional experiences through next-generation technology and customer-first innovation. The Company also operates Optimum Media, an advanced advertising and data solutions business that enables local, regional, and national brands to reach audiences across screens with precision and scale. Additionally, News 12 – its award-winning hyperlocal news network – provides trusted, community-focused journalism across the tri-state area and beyond. From multi-gig-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country –-- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. As a member of the Consumer Product Management team, the Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the residential product portfolio, which includes broadband Internet service, voice/home phone, Wi-Fi, video, mobile and value- added services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.

Requirements

Minimum of 5 years of product management, consumer packaged goods brand management, consumer services, financial services, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision
Bachelor’s Degree or equivalent experience required, MBA or relevant Master’s Degree a plus
Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
Strong analytical, problem solving and time management skills
Demonstrated ability to facilitate communications and projects across cross functional teams
Experience in the lifecycle of development and customer experience
Ability to manage operating expenses against established budgets
Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing
Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)
Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization

Nice To Haves

Engineering background and/or technical expertise in technology not required but appreciated
Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated
Experience with Broadband, internet access products and services or smart home products and services a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT or home security a plus
Experience managing a third-party partner a plus

Responsibilities

Maximize the business value of the value- added services products and portfolio to grow new customer relationships and/or maintain existing customers. Position will have a focus on the company’s service products, including Total Care and Service Protection, and launching new value-added services.
Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business.
Serve as the customer advocate for both products and the organization to drive strategy and bring products to market with an effective product–-market fit – - the right product delivered at the right time to the right customer.
Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.
Research technological developments and trends, and competitor strengths and weaknesses.
Understand what the customer needs and how to create new products that meets those needs. Validates products through customer interviews, prototypes, and beta tests.
Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document.
Manage the relationship with a key vendor that provides device protection, repair and technical support for personal electronics, smart home devices and appliances.
Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Care, Retail and Sales Reps are appropriately informed.

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