Product Manager, User Voice gTech Users and Products

Google • Boulder, CO

8h

About The Position

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

As a Product Manager (PM) in gTech Users and Products Technical Solutions and Insights (gUP TSI), you will drive improvements within our User Voice platforms, responsible for how Google captures, analyzes, and acts on user feedback at scale across consumer products. In this role, you will own the product lifecycle for key features, from ideation through launch and iteration. You will collaborate closely with Engineering, User Experience (UX), and Research to translate user needs and business goals into clear product requirements and delightful user experiences. You will conduct user research and data analysis to inform product decisions, define and track success metrics, and contribute to the overall product strategy and roadmap. You will work cross-functionally to ensure timely delivery and landing of high-quality features that enhance the effectiveness of our self-help support offerings.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Requirements

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in product management or related technical roles.
• 2 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
• Experience with the domain area of Generative AI or Large Language Models.

Nice To Haves

• Experience turning broad, ambiguous problems into clear, well-structured projects.
• Experience working closely with engineering to understand infrastructure design and tradeoffs.
• Track record of great collaboration with complex, cross-functional teams on high-velocity projects.
• Ability to define metrics, analyze experiments, generate insights, and communicate results to the wider organization.
• Excellent communication skills including presenting regularly to executive leadership.
• Passionate about Consumer Products, Customer Support, next generation technologies.

Responsibilities

• Drive the end-to-end product development lifecycle for specific features or components, from requirements gathering to launch and post-launch analysis.
• Conduct user research, analyze user behavior, and leverage data to identify pain points and opportunities, ensuring features meet user needs and business objectives.
• Define clear and concise product requirements, user stories, and acceptance criteria. Effectively prioritize features and backlog items based on impact and feasibility.
• Partner closely with Engineering, UX, Research, Content, and Operations teams to ensure alignment, clear communication, and smooth execution throughout the product development process.
• Define key success metrics for your features, monitor performance, and iterate based on data to improve user outcomes and achieve product goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level