Product Manager, Voice Agent

Decagon • San Francisco, CA

8d • $200,000 - $285,000 • Onsite

About The Position

Voice is the most natural way for people to communicate. Speaking is faster than typing, it conveys more emotion and context, and it fits seamlessly into everyday life. For businesses, voice is a crucial channel in their broader omni-channel customer experience strategy.
In this role, you will be the product owner for Decagon’s AI-powered voice agent. Your mission will be to deliver human-level voice performance across a variety of use cases, from cost-effective frontline support to proactive outreach for onboarding, retention, and promotion.

Requirements

• Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
• Experience building voice agents, e.g., LLMs, speech-to-text models, text-to-speech models, speech-to-speech models, background noise separation, call center integrations.
• Strong technical acumen — comfortable discussing APIs, AI models, and architecture with engineers
• Strong communication and relationship-building skills
• Proven track record of shipping impactful features in fast-paced environments

Nice To Haves

• A Computer Science, Engineering, or Math degree or equivalent technical experience
• Experience working at a startup or high-growth company
• Experience working on an enterprise B2B product

Responsibilities

• Define the vision, strategy, and roadmap for Decagon’s voice agent
• Work closely with customers to deeply understand their problems and requirements
• Translate these into clear specs and evals, then partner with engineering and research to bring them to life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees