Product Manager, Telehealth

Doctronic•New York, NY

37d•Remote

About The Position

We're looking for a Product Manager, Telehealth to own the human doctor experience at Doctronic. You'll be responsible for the entire physician-patient interaction: scheduling, video visits, asynchronous consultations, and the tools that empower our licensed physicians to deliver exceptional care. This role sits at the critical intersection of AI and human clinical expertise. You'll design seamless handoffs between our AI diagnostic system and human clinicians, ensuring patients get the right care at the right time. Your work will directly impact wait times, care quality, and the experience of both patients and physicians.

Requirements

3+ years of product management experience, ideally in healthcare, telehealth, or marketplace products
Comfortable managing operational complexity and two-sided product dynamics
Deep understanding of how to balance supply and demand in service marketplaces
Strong collaborator who can work effectively with clinical teams, engineers, and operations
Empathetic product thinker who considers both patient and physician perspectives
Data-informed decision maker with the ability to move quickly in ambiguous situations
Passionate about improving healthcare access and quality through technology

Nice To Haves

Direct experience building telehealth or digital health products
Background in marketplace or platform products with multiple user types
Understanding of healthcare regulations (HIPAA, state licensing, etc.)
Experience working with clinical staff or in healthcare operations
Familiarity with video infrastructure and real-time communication tools

Responsibilities

Own the end-to-end telehealth product experience, from scheduling to post-visit follow-up
Build and optimize video visit infrastructure and asynchronous consultation workflows
Design physician tools that enhance clinical efficiency and decision-making
Improve handoffs between AI-powered diagnostics and human clinicians to create a seamless care journey
Reduce patient wait times while maintaining or improving care quality standards
Partner closely with clinical operations and licensed physicians to understand pain points and opportunities
Balance patient needs with physician workflows in a complex two-sided marketplace
Define metrics for telehealth success and continuously optimize against them
Navigate regulatory requirements and compliance considerations in digital healthcare delivery