Product Manager, Technology

ACLU - National Office • New York, NY

58d • $128,778 • Hybrid

About The Position

The ACLU seeks applicants for the full-time position of Product Manager in the Technology Department of the ACLU’s National office in New York City. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. The ACLU’s Technology team partners with departments across the ACLU to build and maintain innovative, robust, and secure digital products and technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers, and administrators who take pride in creating technical solutions that help raise money, get our message out in the world, mobilize our supporters, and manage our data with integrity. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). Reporting to the Director of Product Management, the Product Manager works collaboratively with leadership, tech team members, and stakeholder teams across the organization to drive product development for our fundraising CRM and data management product, services, and platforms. The Product Manager will play a leading role in building products to enable internal teams to work more efficiently such that the ACLU’s fundraising, advocacy, engagement and communications needs are best met.

Requirements

• Familiarity with CRMs, especially Salesforce and Blackbaud products (ie: NPSP, NGOC, BBCRM).
• Experience working with or managing technical vendors.
• Strong understanding of digital security, accessibility, and privacy issues
• Strong written, oral, and interpersonal communications skills and the ability to make decisions and implement projects in a team-oriented environment
• Experience in launching successful digital products, including shaping and driving strategies for infrastructure and data management.
• Experience working on cross-functional product teams of engineers, designers and analysts to ideate, build and deploy digital products.
• Capable of writing product briefs and/or specs in order to define requirements for the design and engineering phases of product development.
• Demonstrably strong customer and stakeholder empathy including using this empathy to ask questions and build solutions that address explicitly defined needs.
• An ability to work with varied stakeholders to propose, prioritize, and select projects and to create product roadmaps

Nice To Haves

• Experience in nonprofit or campaign fundraising, education, advocacy or rapid-response environments strongly preferred.

Responsibilities

• Collaborate with other product leaders to create and execute on the product roadmap for products that support the ACLU’s nationwide fundraising program. Initially, this will involve building and maintaining custom tooling to enhance and integrate with our Fundraising CRM.
• Work closely with stakeholders to explore and identify product requirements for projects added to the tech team’s roadmap. Be able to define lean minimally viable products (MVPs) that solve real problems and have measurable success metrics.
• Build strong relationships with stakeholders in Technology, Development, MarComms, Organizing, and Privacy & Data Governance to understand their department-specific needs. Prioritize goals and build a strategy for each product that is in-line with the organization’s goals and priorities. The Product Manager will support these colleagues in program creation and management for effective onboarding, training, and support.
• Manage timely updates and communications about the projects and workstreams for your team, adopting the best format and channel for different stakeholder or user groups.
• Work closely with leadership to justify product roadmap decisions and overall product strategy choices. Iterate and make changes to strategy and roadmap when data or landscape changes require so.
• Help establish product-driven success metrics for projects you lead. Report back on these success metrics and convene conversations so that all members of the team understand how products are performing and what that means for the broader roadmap.
• Collaborate closely with engineers, SMEs, and others to explore problem areas and ensure designed solutions best solve well-defined problems. Have experience facilitating an inclusive product development process to ideate and execute in a healthy fashion.
• Work with the Analytics team to understand how products are performing and where further optimizations are needed. Iterate on the product roadmap for your area of ownership to ensure analytics-driven insights are being acted on.
• Be a great storyteller! Be comfortable presenting roadmaps, product requirements, usage analysis and more to leadership, team members, stakeholders and others in order to help them understand the power of product-driven development.

Benefits

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees