Product Manager, Synthetics

Kentik

8d • Remote

About The Position

Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
Kentik builds observability products for some of the most complex networks in the world. Our platform ingests high-volume network, flow, and telemetry data and transforms it into actionable insights for engineering, operations, and business teams.
As part of our continued investment in observability, we are building out our Synthetics Monitoring capabilities to help customers proactively monitor application performance, availability, and user experience across distributed environments.
As a Product Manager for Synthetics, you will own the product roadmap and execution for Kentik’s synthetic monitoring capabilities end-to-end. You will work closely with engineering, design, and customer-facing teams to deliver technically sound, customer-driven solutions that help users monitor and troubleshoot modern web applications and networked systems.

Requirements

• 5+ years of experience in a technical role at a technology company (e.g., network engineering, systems engineering, SRE, IT operations, infrastructure, or similar)
• Strong understanding of networking fundamentals, telemetry, and the OSI stack
• Familiarity with SaaS products, cloud infrastructure, and modern application architectures
• Experience using or working with monitoring and observability tools such as SolarWinds, LogicMonitor, ThousandEyes, or similar platforms
• Strong analytical and problem-solving skills, with the ability to turn complex technical concepts into clear, actionable requirements
• Ability to communicate effectively with engineering teams and collaborate across disciplines
• A fast learner who is comfortable operating in evolving problem spaces

Nice To Haves

• Prior product management experience is strongly preferred, but not required
• Candidates transitioning into product management from technical roles are encouraged to apply
• Experience with synthetic monitoring concepts and tooling, including web, transaction, and protocol-based tests
• Familiarity with scripting or automation tools (e.g., JavaScript, Selenium, browser-based testing frameworks)
• Experience working with technologies such as WebRTC, browser automation, or voice-based testing
• Hands-on experience with Linux and/or Windows server administration
• Background working with networking vendors or technologies (e.g., Cisco, Juniper, Arista) and network security tools such as firewalls
• Networking certifications (e.g., CCNA, CCNP, or equivalent) are a plus but not required

Responsibilities

• Own and drive the product roadmap for Synthetics, balancing customer needs, technical feasibility, and business priorities
• Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for guidance and alignment
• Translate customer problems and requirements into clear, actionable product specifications and user stories for engineering teams
• Work closely with engineers to define, build, and iterate on synthetic monitoring capabilities, including application, transaction, and protocol-based tests
• Engage regularly with customers and customer-facing teams (Sales, Solutions Engineering, Customer Success) to gather feedback, validate assumptions, and inform product decisions
• Develop a strong understanding of how customers monitor web applications, services, and networks using synthetic testing approaches
• Use data, product usage insights, and customer feedback to evaluate success and guide continuous improvement
• Support feature delivery through the full product lifecycle, from discovery and definition through delivery and iteration

Benefits

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees