Product Manager - Switchgear

Border States•Lubbock, TX

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Lubbock, TX or Midland, TX or San Angelo, TX, or Big Spring, TX or Abilene, TX or Odessa, TX Application Deadline: April 7, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummaryThe Product Manager - Switchgear supports the day-to-day operations of branches, Account Managers, Quotations Teams, Customer Service Reps, and customers by providing product, application, and technical support and service. Regularly calls on branches along with customer accounts and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services by providing customers field support, application support, training, and other services as required.

Requirements

Minimum of a four-year technical or engineering degree preferred or the equivalent in work experience.
Prefer the knowledge and technical competence in understanding electrical and hi-tech industrial products and applications including industrial automation software and hardware.
Minimum of four years of prior customer service, marketing, quotation, or sales experience preferred.
Minimum of three years of prior electrical distribution and quotations experience preferred with a comprehensive knowledge of Border States' product lines and applications, alternate product substitutes, and supplier pricing policies.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), internet, email and SAP software.
Excellent interpersonal, written, and verbal communication and customer service skills are preferred with the ability to effectively plan and organize.
Excellent customer service skills include being competent, accurate, responsive, and engaged.

Responsibilities

Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
Regularly calls-on customer accounts and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services, by providing customers field support, application support, training, and other services as required.
Consults with customers on product and system applications.
Supports Border States' Quotations teams with timely follow-up on technical inquiries and other requests.
Provides continuous contact and interaction with customers' engineering staff, contractors, and consultants.
Provides specific or specialized product support for branches and customers.
Actively participates in the marketing, planning, and sale of Border States’ technical products and services.
Participates in and advises management on the implementation and success of marketing plans and strategies.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
Evaluates new products and makes recommendations on stock levels for new and existing products.
Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
Leads customer and Border States employee training on new and existing technical product lines and applications in specified product areas.
Works with associated manufacturing agents/vendors as a liaison on all strategic issues related to planning, marketing, new products, launch and training.
Evaluates demo equipment and makes suggestions for new products in specified product areas.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Ensures existing demos are in functional condition.
Performs product updates and new product launches for branches and customers as required.
Attends and assists with sales meetings, trade shows and training programs as needed.
Performs other duties as assigned by supervisor or designate.

Benefits

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.