Product Manager, Strategic Projects team, Customer Experience

Snowflake

About The Position

Snowflake is about empowering enterprises to achieve their full potential – and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology – and careers – to the next level. Our Customer Experience (CX) organization is seeking a Product Manager to join our Strategic Projects team. This is a high-impact role that sits at the intersection of Solution Engineering, Delivery Services, Support, and Engineering. In this position, you will define and drive strategic initiatives focused on improving efficiency, adopting new tools, and setting the operational direction for the CX organization. You will be expected to dive deep into technical details, moving seamlessly between strategy and execution to ensure our teams are operating at their peak potential.

Requirements

Bachelor’s Degree in Computer Science, Engineering, Physics or Math, or related technical disciplines, or demonstrated prior experience in technical fields.
5 years or more of hands-on technical experience with Cloud technologies with a strong ability to learn quickly and adapt to new technologies.
"Troubleshooter Mindset": The ability to break down complex problems and provide a clear, logical sequence of actions to resolve them.
Experience with AI/ML tools and how they can be applied to operational workflows (e.g., LLMs for knowledge management, automation agents).
Data Analysis Proficiency: Ability to use SQL or BI tools (like Tableau or Snowflake) to derive insights and back up decisions with data.
Self-starter mentality: You are self-driven and comfortable defining your own path in a fast-paced environment where requirements may change.
Curiosity: A genuine desire to understand how things work and how they can be improved.
Strong communication skills: You are a team player who can effectively communicate with both technical and non-technical stakeholders.

Nice To Haves

Project Management Certifications (PMP, CSM, or equivalent) or experience with Agile/Scrum methodologies.
Familiarity with the Snowflake Data Cloud and its ecosystem.
Previous experience in a "Chief of Staff" or technical program management capacity within a large engineering organization.

Responsibilities

Define and drive strategic projects that shape the future of how the CX organization operates.
Collaborate closely across diverse technical and operational teams, acting as the primary facilitator between Solution Engineering, Delivery Services, Support, and Engineering to ensure unified direction.
Identify opportunities for efficiency and lead the adoption of new tools and processes across the organization.
Leverage a multitude of ever-changing AI tools to solve complex business challenges and enhance team capabilities.
Untangle complex problems by applying a logical sequencing of steps to resolve ambiguity and drive progress.
Translate technical requirements into clear operational strategies, ensuring smooth handoffs and alignment between stakeholders.

Benefits

Be the Architect of Change: This isn't just about managing timelines; it’s about designing the operational blueprint for a world-class Customer Experience organization. Your work will directly impact how we scale and how efficiently we serve our customers.
High Visibility & Impact: Sitting at the nexus of Engineering, Support, and Delivery, you will have a unique vantage point across the entire company. You will work alongside leadership to solve high-stakes challenges that require immediate, strategic thinking.
Innovation First: We don’t just talk about efficiency; we build it. You will have the autonomy to scout, test, and implement cutting-edge AI tools and technologies to modernize our workflows.
A Culture of Builders: We value the "debugger mindset." If you love untangling complex problems and creating order out of chaos, you will find yourself among like-minded peers who prize curiosity, logic, and rapid execution.

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