Product Manager, Specialist

Vanguard • Charlotte, NC

37d • Hybrid

About The Position

Our team is responsible for the Mobile Portfolio, Dashboard and Core pages for our Personal Investor audiences (SD, SD+, and SDWM). The team also collaborates closely with the AWM and WPS divisions to support personalization of core page experiences for their client segment. We have the exciting opportunity to be at the forefront of the mobile experience for clients and to be able to affect change in their digital journey. The new product manager will oversee segments of the areas we are responsible for and work in partnership with an existing product team to ensure we are driving the best possible experience for Vanguard mobile users.

Requirements

• Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.
• Mobile Applications iOS and Android, Digital Products
• Strong Stakeholder Management, Leadership and Communication Skills
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Responsibilities

• Lead the digital product management activities for multiple digital products, or one strategic product.
• Collaborate with cross-functional teams to create best practices that drive significant change to the client experience.
• Coach the digital product teams towards best practices and learnings. Ensure delivery of messaging, communication, and customer outreach as necessary.
• Partner with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery.
• Lead the planning, development and implementation of new digital products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participate in and provide recommendations for ongoing business planning and departmental prioritization activities.
• Participate in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Number of Employees: 5,001-10,000 employees