Product Manager - Servicing & Operations - Payments - Vice President

JPMorganChase•Tampa, FL

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager for Merchant Services Servicing and Operations, you will support the development and execution of the product strategy and roadmap for our Servicing and Operations tools. A key aspect of your role will be assisting in stakeholder interactions to understand their needs, gather feedback, and help represent our tools effectively. You will work closely with cross-functional teams to contribute to solutions that meet the evolving needs of our clients and service teams that support. Your role will be important in ensuring our servicing solutions are intuitive, insightful, and impactful.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated ability to support the launch and management of software products.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
Ability to thrive in a fast-paced, dynamic environment.
Excellent stakeholder management and communication skills - you translate complexity into clarity

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Basic understanding of merchant services preferred.

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
Collaborate with internal teams regarding servicing tool related inquiries and feedback.
Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
Assist in conducting analysis and market research to identify opportunities for automation.
Monitor product performance and user feedback to support continuous improvement and innovation.
Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools