Vice President Payments

Truliant Federal Credit Union•Winston-Salem, NC

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The Vice President, Payments leads Truliant’s enterprise payments ecosystem, encompassing card services, dispute resolution, and electronic funds and payment processing. This role provides strategic and operational leadership to ensure reliable, innovative, and secure payments for Truliant members. As a key member of the leadership team, the Vice President shapes the vision and execution of Truliant’s payments strategy, balancing day-to-day operational excellence with long-term innovation. The position is responsible for strengthening the credit union’s payment capabilities across all channels, advancing real-time and digital payments, optimizing vendor partnerships, and ensuring compliance and risk mitigation within a rapidly evolving payments landscape.

Requirements

Must have a deep understanding of card operations, ACH, wires, faster payments, and digital payment ecosystems, including network and processor relationships.
Must have strong knowledge of credit union operations, regulatory requirements, and payment system compliance.
Must have a demonstrated ability to lead both strategic transformation and daily operational execution.
Must have expertise in vendor management, contract negotiation, and performance governance.
Must have the proven ability to apply data analytics and automation to enhance accuracy, efficiency, and member experience.
Must have a strong grasp of risk management, fraud prevention, and business continuity practices within payments.
Must have excellent communication, collaboration, and relationship-building skills across technical and business teams.
Must have exceptional leadership, coaching, and team development abilities.
Must have a strategic mindset with the capacity to adapt and respond to rapidly changing technology and market trends.
Must have a strong commitment to Truliant’s mission, values, and member-first culture.
Bachelor’s degree in Business, Finance, or a related field required; Master’s degree preferred.
Minimum of 10 years of progressively responsible experience in payments, card operations, or money movement functions, with at least 5 years in a senior leadership role.
Demonstrated success in leading payment operations, modernization initiatives, or technology transformations required.
Experience managing cross-functional teams and vendor relationships within complex financial institutions required.

Nice To Haves

Advanced knowledge of real-time payments, digital banking, and emerging payment technologies strongly preferred.

Responsibilities

Leads the strategy, execution, and continuous improvement of Truliant’s payments operations, including card services, dispute resolution, and electronic funds and payment processing (EFPP).
Develops and implements a comprehensive roadmap to modernize Truliant’s payment infrastructure and expand member payment options.
Ensures reliable and efficient day-to-day operations across all payment channels, credit, debit, ACH, wires, and digital payment platforms—maintaining high performance standards for accuracy, compliance, and member experience.
Advances Truliant’s participation in emerging payment technologies and networks, including real-time payments (RTP), FedNow, peer-to-peer (P2P) transfers, and other faster payment solutions. Identifies and evaluates opportunities for future capabilities, including digital assets and other emerging payment trends.
Oversees card portfolio management, including growth initiatives, pricing strategies, product enhancements, and member engagement programs. Develops strategies to drive usage, retention, and profitability across all payment products.
Strengthens operational risk management and business continuity within all payment functions. Collaborates with Risk Management and Fraud Prevention to ensure proper monitoring, controls, and mitigation strategies for fraud, vendor risk, and regulatory compliance.
Leads contract negotiations and performance oversight for key network, processor, and payment partners. Builds strategic partnerships that enhance member value, reduce costs, and position Truliant for long-term success.
Works closely with Data Analytics, Digital Channels, and Information Technology to integrate automation, artificial intelligence, and data-driven insights into payment processes and decision-making. Partners across the organization to ensure that payment strategies align with member experience goals, operational readiness, and enterprise risk management. Collaborates with internal teams to deliver new products, improve workflows, and support transformation initiatives.
Leads, mentors, and develops a high-performing payments team. Establishes clear goals, fosters accountability, and promotes a culture of continuous improvement, inclusion, and collaboration.
Develops and monitors key performance indicators (KPIs) for payment systems performance, portfolio health, vendor effectiveness, and operational efficiency. Provides regular reporting and insights to senior leadership.
Oversees department budgets, ensuring responsible fiscal management and alignment with strategic priorities.
Assists with other tasks and projects as assigned.