Product Manager, Service

Rite-Hite

100d

About The Position

At Rite-Hite, we don’t just build industry-leading equipment — we create the services that keep it running at peak performance. As our Product Manager – Service, you’ll drive the strategy for our portfolio of aftermarket services, ensuring customers receive long-term value while shaping the business’s service direction.

Requirements

• 3–5 years of experience in product management or service within industrial equipment, manufacturing, or B2B services.
• Strong strategic and analytical skills, with experience shaping service offerings, influencing pricing, and supporting commercial decisions.
• Customer-first mindset with the ability to balance technical, operational, and business inputs.
• Excellent communication and cross-functional leadership skills.
• Bachelor’s degree in Business, Engineering, or related field.

Nice To Haves

• Familiarity with aftermarket service models, industrial IoT, or remote service platforms.
• Exposure to ERP, CRM, or service management systems (SAP, Salesforce, ServiceMax).
• Knowledge of recurring revenue models, outcome-based service contracts, predictive maintenance, or warranty modeling.
• MBA or advanced degree.
• Experience in consulting or accounting firms focused on product/market strategy.

Responsibilities

• Identify customer pain points and market opportunities to develop differentiated service offerings.
• Perform competitive analysis and uncover portfolio gaps, including design, cost, and supplier opportunities.
• Lead ideation, scoping, and business case development for new service products.
• Translate customer needs and market trends into offerings such as diagnostics, digital monitoring, operator training, and uptime programs.
• Collaborate with Finance and Sales to inform pricing models, bundling strategies, and commercial approach.
• Shape and maintain the service portfolio roadmap, tracking adoption, renewals, and performance metrics to guide improvements.
• Refresh high-value offerings and phase out underperforming ones as needed.
• Work cross-functionally with Product Management, Engineering, Sales, Customer Support, and Marketing to deliver integrated service solutions.
• Support commercial enablement with training, value messaging, and go-to-market resources.
• Lead pilots, capture feedback, and refine offerings through agile iteration.

Benefits

• Competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage.
• Life and paid medical leave.
• Retirement savings plan that combines 401(K) with company match and profit sharing.
• Paid holidays, vacation, and up to five paid personal/sick days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree