Product Manager Sales/CRM/Support

Quadcode • GA

110d

About The Position

We are Quadcode, a fintech company delivering advanced trading technologies and financial products to clients worldwide. Our flagship product is a SaaS trading platform, powering brokers and traders across multiple regions. We’re looking for a Product Manager. In this role, you’ll define product strategy, prioritize features, and ensure seamless integration with external systems to support Sales, Support, and Compliance teams.

Requirements

• 2–4+ years of experience as a Product Manager or Product Owner, ideally in FinTech, SaaS, E-com or Gambling
• Deep understanding of Sales funnels, Customer Support, and CRM systems
• Experience with BI tools (e.g., Metabase)
• Hands-on experience integrating third-party services via API (telephony, email, chatbots, payments)
• Strong knowledge of Agile/Scrum/Kanban methodologies, with proven experience managing backlog and roadmap
• Analytical mindset with the ability to work with metrics (CR, LTV, NPS, CSAT, SLA)
• Russian native or bilingual proficiency
• Upper-Intermediate English proficiency

Responsibilities

• Collect and prioritize requirements from stakeholders (Sales, Support, Compliance, BI)
• Define and evolve the product strategy for the internal CRM
• Set product goals and KPIs (e.g., funnel conversion rates, ticket SLAs, CSAT)
• Develop and maintain the roadmap, manage the backlog
• Break down tasks and create user stories for the development team
• Collaborate with development, QA, DevOps, and integration teams (API)
• Ensure seamless integration with external systems (telephony, email, chat, payment gateways)
• Launch A/B tests and metrics to optimize Sales/Support processes
• Oversee releases, train users, and gather feedback

Benefits

• Remote work model
• Competitive remuneration
• Friendly, enjoyable and positive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees