Product Manager - Road Service

Perseus Group, Constellation Software

15d•$90,000 - $110,000•Remote

About The Position

Campana Systems is seeking a Product Manager, reporting to the Director of Professional Services, to own and evolve AXIS Road Service, a mission-critical dispatch platform used by AAA and CAA Auto Clubs across North America for emergency roadside assistance. AXIS supports high-volume, real-time operations where reliability, speed, and accuracy are essential. In this role, you will work closely with auto club business units to support the successful launch, implementation, and adoption of AXIS. You will assess customer needs, recommend solutions, and help shape rollout strategies aligned with each club’s operational requirements. You will define and execute the product strategy and roadmap with a focus on modernization, including cloud readiness, API-first architecture, and responsible AI enhancements, while maintaining 24/7 operational stability. You will collaborate closely with customers, engineering, professional services, support, and third-party partners to evolve legacy capabilities toward a more modern, scalable future. This role is open to candidates across Canada, preferably those based in the Eastern Time zone or able to work ET hours. Campana Systems is part of Gemini, an operating group within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. Learn more about us here: ➡️Campana Systems: https://campana.com ➡️Gemini: https://www.csigemini.com/ ➡️Constellation Software: https://www.csisoftware.com/

Requirements

3+ years of Product Management experience in enterprise or operational software
Experience with mission-critical, dispatch, logistics, or fleet systems
Strong Agile/Scrum experience
Comfortable working with both modern and legacy platforms
Proficiency with Jira, Confluence, and Microsoft Office
Willingness to travel across North America (more details below)
Accountable and reliable — meet demanding deadlines while adapting to shifting priorities
High trust — do the right thing for customers without cutting corners
A quick learner and analytical thinker — able to absorb complex systems and details rapidly
Highly organized and effective planner — able to prioritize, structure work, and drive outcomes
A strong problem-solver — resourceful, creative, and solutions-oriented
Proactive — anticipate customer needs and act without needing direction

Nice To Haves

Experience with project management methodologies
Familiarity with AI/ML concepts applied to operational systems
Experience with APIs, integrations, telephony, mobile platforms, or routing services
Pragmatic Marketing certification or formal product management training
Experience presenting to executive and customer leadership audiences

Responsibilities

Customer & Market Insight: Act as the primary product liaison for AAA/CAA clubs; conduct ongoing discovery to understand pain points and opportunities.
Product Strategy & Roadmap: Own the vision and multi-year roadmap, including modernization and AI initiatives such as intelligent routing, predictive dispatch, fraud detection, and analytics.
Delivery & Execution: Translate needs into clear requirements, manage the backlog, and partner with Agile teams to ensure high-quality delivery.
Go-to-Market & Enablement: Support sales, professional services, and support with product messaging, demos, training, and rollout planning.
Cross-Functional Leadership: Partner with engineering, BI, and support teams; act as product owner during high-impact incidents.
AI & Modernization: Lead responsible AI initiatives that deliver customer value while maintaining operational trust and reliability.