Product Manager, Quality and Recovery
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About The Position
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development. We are looking for a passionate Product Manager to join the Wayfair Quality and Recovery product team. Our team owns product development and roadmaps for all quality assessments and imperfect inventory monetization products for both the fulfillment and delivery operations within Wayfair CastleGate facilities and Physical Retail Stores. The successful candidate will be responsible for easy-to-use, relevant, and insightful experience in those user modules enabling the Wayfair associate to identify quality issues, assess any product for quality standards, and properly assign condition information to Live orders, Returns, or On Hand Inventory. Efficient operations will enhance the quality of the customer experience with Wayfair by reducing any exposure to damages, defects, or other customer-facing negative experiences.
