Product Manager, Provider Solutions

Becton Dickinson Medical Devices•Jacksonville, FL

3d•Onsite

About The Position

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The Home Care business within BD is unique in that it can manufacture products for consumers in the home and service them through our medical distribution subsidiary, Liberator Medical Supply. This business unit engages with a variety of stakeholders that range from B2B2C and leverages omni-channels to drive awareness, engagement, conversion, and retention of our customers. The mission of the Home Care business is to deliver clinically superior solutions for people with chronic bladder conditions in their pursuit of normality and independence. Solutions include both products and services to support customers through their entire journey . Liberator Medical Supply, a subsidiary of BD, is seeking a Product Manager, Provider Solutions to lead and inspire teams focused on all aspects of our healthcare provider’s journey with quality and customer excellence at the forefront. You will lead teams building solutions which enable our organization to make accurate customer-first decisions at every level, at the speed business demands. This is a unique opportunity to lead our business and team in the Home Medical Equipment (HME) industry leveraging Salesforce Marketing Cloud, Experience Cloud, and Health Cloud. Our vision is to create world-class service capabilities making it easier for customers to manage their condition, improve their lives, and access and consume our products. We are implementing solutions that are customer-centric, integrated, efficient, flexible, scalable and user-friendly. You will work closely with various business, product, and technology teams to design and build innovative solutions. The ideal candidate is an agile practitioner, fosters teamwork, and can build strong interpersonal relationships with the Operations teams, Technology team, Leadership, and Stakeholders with a focus on building the right functionality in the right order and helping overcome obstacles. This is a highly visible business impacting position. The successful candidate must be highly analytical, detail-oriented, and naturally curious with the ability to improvise and develop creative solutions when common approaches fail. The candidate possesses a strong value of pragmatism over idealism in times of uncertainty with a perpetual curiosity and passion for honing your craft.

Requirements

Bachelor’s degree or equivalent experience in Business, Computer Science, Engineering.
5+ years of product management experience in the healthcare industry with a focus on building provider solutions
5+ years’ experience in designing and building software solutions optimizing clinical prescription and referral flows
5+ years’ experience working in a collaborative Agile environment leading remote teams through grooming, planning, daily stand-up, etc.
3+ years in managing, supporting and optimizing software platforms integrated with an Customer, Patient or Provider experience (Salesforce Marketing Cloud, Personalization, Data Cloud, Google Analytics or similar behavioral analytics platforms)
Direct experience with designing integration strategy for pharmacy or HME patient referrals
Mature interpersonal skills to guide interactions with your partners in design, engineering, and other business functions (marketing, sales, customer service, legal)
Experience with Healthcare industry and deep understanding of HIPAA/HITECH regulations and guidelines for securing ePHI data.
History of using highly analytical abilities to synthesize complex and diverse information
Experienced in successful group presentations and conducting meetings, able to clearly articulate verbally
Track record of identifying and resolving problems in a timely manner and gathering and analyzing information skillfully

Nice To Haves

Experience with business intelligence and data warehouse tools (PowerBI, Tableau, Snowflake, Data Bricks)
Experience with EHR systems (EPIC, Cerner)
Strong understanding and experience with FHIR/HL7 standards are strongly preferred.

Responsibilities

Lead the product management lifecycle from ideation to launch, ensuring alignment with company goals and customer needs.
Deeply understand our customers, technology, processes, and business goals.
Help our organization scale through technology-driven solutions
Develop and maintain a product roadmap, prioritizing features and enhancements based on market research, customer feedback, and business objectives.
Own the product lifecycle: deliver features, learn from user adoption metrics and feedback, and broadly communicate product strategy, tactics, and operations.
Manage all aspects of the product development lifecycle including research, design, proposals, prioritization, implementation, and post-launch maintenance.
Partner and coordinate cross-functionally across Digital Marketing, Digital Technology, Business Intelligence, and other teams to understand business needs and translate those into action.
Collaborate with engineering, marketing, sales, and customer support teams to define product requirements and deliverables.
Guide and motivate a cross-functional team through the full product development lifecycle using discovery, iterative design, and agile development methodologies.
Build and strengthen relationships with internal and external partners.
Communicate product vision, strategy, and progress to stakeholders, including senior leadership.
Communicate product vision, strategy, and progress to stakeholders, including senior leadership.
Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
Use product metrics that measure progress towards your goal, communicate regularly, and optimize based on results.
Develop and enhance platforms to implement testing strategies and execution plans to optimize and improve performance of customer marketing programs (A/B, etc.)
Build and strengthen relationships with internal and external partners