Product Manager, Payments

Whatnot•Los Angeles, CA

1d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. We're looking for an experienced Product Manager, Payments to lead the strategy and execution of the core payments platform and experiences that underpin the Whatnot marketplace. You will own the systems that power how buyers pay, how sellers get paid, and how money moves through our ecosystem—processing billions in annual GMV across 50+ categories and enabling payouts to tens of thousands of sellers globally. In this role, you will work across the full payments stack, from payment initiation and processing to payouts, refunds, financial data infrastructure, and incentive instruments. You will partner closely with Engineering, Design, Finance, Trust & Safety, Legal, CX, Operations, and other product teams to deliver capabilities that unlock growth while maintaining strong financial controls and managing risk. You will report to a VP of Product. Team members in this role are required to be within commuting distance of our New York, NY, San Francisco, CA, Seattle, WA, or Los Angeles, CA hubs.

Requirements

10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems).
Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar.
Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N.
Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments.
Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality.
Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems.
Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences.
Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams.
High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences.

Nice To Haves

Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled.

Responsibilities

Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion.
Deeply understand stakeholder needs – from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes; and translate them into clear product strategies and scalable systems.
Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact.
Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines.
Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes.
Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale.
Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams.

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