Product Manager - Payments - Vice President

JPMorgan Chase • Tampa, FL

68d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights
• Proven ability to work independently and drive change
• Must have strong organizational skills to plan, organize and schedule resources
• Experience with technical concepts and working with technical staff as needed
• Strong communication and presentation skills, Talent for communication of complex business topics

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Defines the value proposition for the product / feature changes and impact to clients
• Provides functional expertise in identifying and evaluating required Payment Brand Changes and their impact to our acquiring platform and our clients
• Determines initial high-level system impacts, completes deep dives on system impact and determines design approach working with the technology teams and platform owners
• Represents changes for Demand Management process and participates in prioritization discussions by categorizing them into Must-Have, Should-Have, Could-Have, and Won't-Have
• Provides Product support for Merchant Services’ payment hosts’ features and functions, including documentation to Technical Implementations, Client Solutions, Operations, and other internal business partners
• Works in close collaboration with Platform and Technology partners to deliver required changes to the product offering
• Creates requirement Epics and owns them end to end (from requirements through post implementation)
• Reviews and approves all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately
• Participates in Agile ceremonies as the product owner
• Manages timelines and dependencies effectively, while monitoring blockers, liaising with stakeholders and functional partners

What This Job Offers