Product Manager - Payment Gateway

Jonas Software

1d

About The Position

The Product Manager - Payment Gateway is responsible for driving the strategy, development, and optimization of our next-generation payment gateway platform. This role blends strategic product leadership with hands-on ownership of critical initiatives across POS, eCommerce, ACH, and alternative payment channels. You will lead a team of Product Owners, ensuring flawless execution while steering the evolution of a scalable, high-performance, AI‑enhanced payment ecosystem.

Requirements

• 5+ years of Product Mangement or Owner experience, preferably in payments, fintech, or financial services.
• Experience managing product teams or leading product owners.
• Strong understanding of card present, card not present, ACH, and payment gateway infrastructure.
• Experience with AI/ML-powered product capabilities or data-driven optimization.
• Proven success in delivering complex technical products in a fast-paced environment.
• Excellent communication, analytical, and leadership skills.

Responsibilities

• Define and own a forward-looking product vision and multi-year roadmap that aligns with business goals, revenue targets, and emerging market opportunities.
• Lead end‑to-end product lifecycle for new payment capabilities, enhancements, and platform modernization efforts.
• Conduct deep market, regulatory, and competitive analysis to identify gaps, new payment trends, and opportunities for innovation.
• Develop business cases, value propositions, and prioritization frameworks to guide decision-making.
• Establish and enforce product governance practices, ensuring alignment with CPP Product Governance schedules, quarterly planning, and cross-functional kickoff cycles.
• Translate business requirements and customer needs into detailed product requirements, user stories, and acceptance criteria.
• Ensure clarity and alignment across engineering, QA, UX, compliance, and operations through crisp documentation and effective communication.
• Oversee technical integrations for card processing, tokenization, ACH, alternative payments, and risk/fraud services.
• Ensure delivery of high-quality, scalable solutions with attention to reliability, resilience, and performance.
• Partner with QA to ensure robust test coverage, including automated regression, performance, and security testing.
• Champion an ‘AI-First’ mindset across the CPP product organization, embedding intelligent automation, predictive insights and real-time decisioning into the payment gateway
• Drive the adoption of AI/ML to improve operational efficiency across the product team, support, QA, compliance, and engineering.
• Evaluate emerging AI technologies (LLMs, agent workflows, event-driven ML systems) for potential integration into the CPP Payment Gateway.
• Manage, mentor and be accountable for a team of product owners, creating a culture of collaboration, innovation, and continuous improvement
• Establish and refine product management best practices, frameworks, and processes across the team
• Provide coaching and professional development opportunities to help team members grow their product management skills
• Build and maintain strong working relationships with stakeholders across the organization
• Promote a product culture that values experimentation, rapid learning, and data-driven decision-making.
• Maintain a deep understanding of payment processing flows, authorization paths, token vaults, reconciliation, settlement, PCI-DSS, Nacha, and evolving regulatory requirements.
• Monitor critical KPIs such as authorization rates, latency, uptime, settlement speed, error patterns, and decline codes.
• Work with engineering to identify and address systemic payment issues, bottlenecks, or opportunities for optimization.
• Stay current on emerging payment innovations (network tokenization, L3 data, RTP, Open Banking, embedded finance, risk orchestration, etc.).
• Serve as primary point of contact for payment product initiatives, communicating progress, challenges, and opportunities to executive leadership
• Gather and integrate feedback from merchants, partners, sales, and support teams to inform product decisions
• Present product strategies, roadmaps, and business cases to senior leadership
• Collaborate with revenue teams to develop go-to-market strategies and support sales enablement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed