Product Manager Patient Experience 100% Remote

Vori Health • Nashville, TN

17h • Remote

About The Position

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life. Role Overview As a Product Manager – Patient Experience , you will lead the strategy and execution of Vori’s patient-facing digital experience — bringing strong consumer product thinking into healthcare. This role requires a product leader who understands how to build engaging, intuitive, habit-forming digital experiences that drive adoption, retention, and measurable behavior change — not just functional workflows. You will own a patient-centered roadmap informed by analytics, user research, behavioral insights, and strategic priorities. You will apply consumer-grade UX standards to a regulated healthcare environment, ensuring our digital experience feels seamless, personalized, and trusted — while delivering business impact.

Requirements

• 5+ years of Product Management experience
• Demonstrated experience building consumer-facing digital products (B2C or high-engagement platforms)
• Strong understanding of consumer growth and engagement principles (activation funnels, retention curves, cohort analysis, experimentation)
• Proven ability to ship intuitive, user-centered experiences that drive measurable adoption and engagement
• Experience working with UX/design teams to create elegant, frictionless digital journeys
• Strong analytical skills with comfort using data to inform prioritization and experimentation
• Excellent collaboration and communication skills
• Ability to thrive in a high-growth, fast-paced startup environment
• Clear understanding of HIPAA and healthcare regulatory constraints (or ability to rapidly learn)
• Authorized or able to provide required documents to work in United States

Nice To Haves

• Consumer healthcare or digital health experience
• Virtual care / telemedicine experience
• Experience building mobile-first or engagement-heavy applications
• Experience designing behavior-change or habit-forming products
• Startup experience (early-stage or high-growth)
• Experience building products serving employers, brokers, or payers
• Technical fluency; comfortable partnering with engineers, architects, and data teams
• Experience with platforms such as Care Management systems, EMRs, RCM/Billing, or Clinical Decision Support
• Proficiency with Figma, Lucidchart , JIRA, and related tools

Responsibilities

• Apply modern consumer product frameworks (activation, retention, engagement loops, funnel optimization, A/B testing) to improve patient adoption and long-term engagement
• Design experiences that feel intuitive, emotionally resonant, and behaviorally intelligent — comparable to best-in-class consumer apps
• Define and optimize the patient journey across onboarding, education, care navigation, follow-up, and long-term engagement
• Own key engagement metrics including activation rates, retention, feature adoption, NPS, and patient satisfaction
• Drive experimentation and iterative learning using data-driven hypotheses
• Serve as a bridge between clinical excellence and consumer usability — ensuring experiences are both evidence-based and frictionless
• Collaborate with clinical stakeholders to translate care models into simple, engaging digital interactions
• Embody the patient and clinician journey to deeply understand motivations, barriers, and behaviors
• Ensure the product experience reflects Vori’s differentiated care model
• Own and manage a diverse product roadmap aligned to company strategy and patient value
• Collaborate cross-functionally with Research, Design, Engineering, Clinical, Operations, Sales, and Marketing to gather requirements and prioritize initiatives
• Write clear, actionable product requirements and user stories
• Partner with Engineering to deliver high-quality solutions on time and within scope
• Develop KPIs and measurement frameworks tied to business impact and patient outcomes
• Monitor performance, user behavior, and feedback to drive continuous improvement
• Conduct competitive research — particularly across consumer digital health and high-performing consumer platforms
• Ensure product compliance with HIPAA and other healthcare regulations
• Manage relationships with vendors and external partners
• Analyze product launches to confirm positive business and engagement impact
• Relentlessly iterate to sharpen both patient experience and business outcomes
• Perform other projects and duties as assigned

Benefits

• Competitive Salary & Equity
• Equity Options
• Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
• Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
• Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
• Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
• Professional Development: We encourage continuous learning and growth with access to training, workshops, and Professional Development stipend for further education.
• Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
• Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed