Product Manager - P&T SET-UP & MAINT

JPMorgan Chase & Co. • Chicago, IL

11h

About The Position

You enjoy shaping the future of product innovation as a core leader, driving
value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality
products that resonate with clients.

As a Product Manager in Client Onboarding Services (COS), you are an integral
part of the team that innovates new product offerings and leads the end-to-end
product life cycle. As a core leader, you are responsible for acting as the
voice of the customer and developing profitable products that provide customer
value. Utilizing your deep understanding of how to get a product off the ground,
you guide the successful launch of products, gather crucial feedback, and ensure
top-tier client experiences. With a strong commitment to scalability,
resiliency, and stability, you collaborate closely with cross-functional teams
to deliver high-quality products that exceed customer expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 6+ years of experience, including experience in user experience at a financial service, technology, or fintech firm
• Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
• Superior judgment to mitigate risk and foster an environment where risk and control issues are escalated and creative solutions are identified
• Knowledge of treasury services, payments, corporate and commercial banking, and client service implementations functions and platforms
• Strong time-management and organizational skills with ability to objectively prioritize

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor’s Degree; Master’s in Business or Technology
• UI/UX design experience
• Strong time-management and organizational skills with ability to objectively prioritize

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace
• Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms’ users
• Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal
• Identify critical dependencies, and other issues and present recommendations for resolution
• Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes
• Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level