Product Management - Merchant Services

First American Payments Systems•Fort Worth, TX

59d•$95,000 - $110,000•Onsite

About The Position

WHO YOU ARE: Are you a product thinker and doer — someone who takes initiative, is obsessed with delivering value to customers, and has a strong sense of accountability for outcomes? Do you know how to translate ambiguous ideas into clear product strategies and can balance customer empathy with data-driven decision-making? Are you a natural collaborator who enjoys working with cross-functional teams to create simple, impactful experiences for users? Are you unafraid to get into the details but always keep the big picture in mind? ABOUT US: Deluxe Merchant Services + is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn RESPONSIBILITIES: As a P roduct Manager/Owner – Merchant Services , you will take end-to-end ownership of a moderately complex product or a major feature within our merchant services offering. This role is ideal for someone who thrives at the intersection of business strategy, customer needs, and technology execution. You wil l be responsible for developing and executing the roadmap, driving product performance, and delivering measurable impact through deep collaboration with Product Development and cross-functional teams. You’ll represent the voice of our merchants, guiding the evolution of our product to meet market demand, maximize ROI, and achieve excellence in product delivery.

Requirements

Bachelor's degree AND 2 years relevant experience; OR HS/GED AND 6 years relevant experience
Technical understanding of product and customer requirements
Successful track record in product development and product lifecycle management for multiple products lines
Experience developing, presenting and launching product lines
Experience collecting quantitative product data and metrics to under user behavior and discovering/evaluating product opportunities
Knowledge of major product lines and potential applications
Ability to perform quality assurance controls on product to drive product evolution
Experience in Team Development and Motivation
Experience with Financial Acumen
Must be 18 years of age or older

Nice To Haves

Bachelor's Degree in Marketing or Business Management
2 years of experience in Product Management
Digital IQ and Technology Translator

Responsibilities

Own end-to-end accountability for a low to moderately complex product or a significant or complex feature of a product.
Develop and manage product roadmap, backlog, and driving performance against KPIs (financial and non-financial)
Provide clear guidance to Product Management and Development on customer needs and expected outcomes
W ork with Product Development to manage delivery in line with priorities
E ngage key stakeholders across the business to ensure product success
Responsible for overall product strategy and P&L, b alancing investments (money, time, people) in short ‐ term tactical product improvements with long ‐ term strategic product investments to maximize ROI
Evaluate product performance, solicit feedback, integrate the voice of the customer into the product roadmap, and gather and present customer insights
Define, drive, and monitor product KPIs across the business
Engage with Product Development to guide the team and ensure business needs are met
Collaborate with Product Development for roll out and release