Product Manager (MyBlock)

H&R Block

39d

About The Position

The Product Manager (MyBlock) is responsible for the execution, delivery, and ongoing optimization of MyBlock: our consumer-facing digital application. This role focuses on delivering high-quality, customer-centric features that drive engagement, satisfaction, and measurable business outcomes. You will work closely with Engineering, Design, Marketing, Analytics, and other cross-functional partners to ensure seamless execution from discovery through release. This role requires a strong operator who thrives in fast-paced environments and has experience managing and delivering enhancements within a consumer-facing application. This position plays a critical role in ensuring MyBlock delivers an intuitive, reliable, and engaging experience for clients.

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience
3+ years of product management experience, preferably supporting consumer-facing digital products or applications
Experience working on a consumer-facing application
Demonstrated experience partnering with cross-functional teams drive execution and delivery
Proven ability to manage backlogs, prioritize work, and deliver features in an Agile environment
Strong understanding of software development lifecycle and modern delivery methodologies (Agile, Lean, DevOps)
Experience managing multiple initiatives simultaneously while meeting deadlines
Strong analytical skills with the ability to leverage data to inform decisions
Excellent written, verbal, and interpersonal communication skills
Experience integrating with third-party vendors (e.g., notifications, analytics platforms)

Nice To Haves

Experience supporting or managing a mobile application (iOS and/or Android)
Tax domain experience
Financial services or FinTech industry background
Master of Business Administration (MBA)
Formal product management certifications or training
Experience with product planning tools (ADO, Aha!, Atlassian)

Responsibilities

Own and manage the MyBlock product backlog, prioritization, and release planning
Lead execution of features and enhancements from discovery through delivery
Partner closely with Engineering and Design to define clear requirements, user stories, and acceptance criteria
Drive product delivery on time and with high quality, ensuring strong coordination across cross-functional teams
Monitor and improve application performance and KPIs (engagement metrics, NPS)
Use data and customer insights to inform feature enhancements and experience improvements
Facilitate product ceremonies and collaborate within an Agile delivery model
Conduct user research and testing to validate solutions and improve customer experience
Coordinate with marketing, analytics, and operations teams to support feature launches and adoption
Ensure a smooth end-to-end customer experience across releases
Serve as the subject matter expert for MyBlock, acting as a bridge between Product, Engineering, and business stakeholders
Identify risks, dependencies, and delivery challenges and proactively drive resolution
Support A/B testing and experimentation to continuously optimize the app experience