Product Manager: Mobile, Web, and Customer Care Ecosystem
About The Position
At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Arlo’s deep expertise in AI- and Computer Vision (CV)-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for our users. We are seeking a passionate and experienced Product Manager to lead the mobile and web app experience for the Arlo ecosystem, as well as the internal tools that support it, with a strong focus on Customer Care and agent journeys that include AI. You will work closely with cross-functional teams, including Engineering, Design, Marketing, Sales, and Customer Support Operations, to deliver innovative and intuitive experiences for both customers and support agents.
Requirements
- 5+ years as a Product Manager with a focus on mobile and web applications.
- Proven success in launching and growing consumer-facing mobile and web apps.
- Strong knowledge of user-centered design principles and agile methodologies.
- Excellent analytical, communication, and interpersonal skills.
- Passion for creating exceptional user experiences.
Nice To Haves
- Experience managing the product lifecycle for internal-facing tools or contact center technology (e.g., Salesforce Service Cloud, Zendesk, or AWS Connect) is a strong plus.
- Experience with home security or IoT products is a plus.
Responsibilities
- Product Strategy & Execution
- Mobile & Web Ecosystem Ownership
- Customer Care & Agent Experience Leadership
- Cross-Functional Collaboration & Leadership
- AI Tooling & Process Acceleration
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
