Product Manager (Loss Mitigation)

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

25d

About The Position

Job Purpose The Product Manager (Loss Mitigation) is responsible for driving product strategy and roadmap execution by aligning market trends, business priorities, and technology advancements. Serves as the voice of the customer, ensuring product enhancements deliver value, while leading cross-functional collaboration, client engagement, and continuous improvement initiatives. Provides strategic direction, oversees delivery, and acts as an escalation point for complex product issues. The ideal candidate has deep experience in mortgage servicing, default management, and loss mitigation workflows—with strong knowledge of GSE, FHA, VA, and USDA requirements.

Requirements

Bachelor's degree in business, marketing, or the equivalent combination of education, training, and work experience.
Basic understanding of AI concepts and their applications.
Background in leveraging AI for predictive analytics, automation, or data-driven decision-making.
Familiarity in using AI tools to accelerate the creation of use cases, story development, and/or software development.
Knowledge of AI in supporting workflow automation.
3+ years of experience with strong domain knowledge in the following areas: Loss Mitigation, Early Stage Collection, Regulatory Requirements.
Requires general business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence.
Effective presentation and interpersonal skills.
Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner.
Ability to utilize judgment in decision making process and decisions related to job tasks.
Ability to communicate effectively with all levels of management in an organized, professional manner.
Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients.
Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
Requires strong time management skills, attention to detail, and must be resourceful.
Relationship management skills, understanding and focusing on stakeholder needs, establishing credibility, and building positive, professional, relationships with all stakeholders.
Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
Requires strong time management skills, attention to detail, and must be resourceful.
Analytical, problem-solving skills.
Requires leadership and negotiation skills.
Flexibility, versatility, dependability.

Responsibilities

Manages product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
May prepare and present product roadmap reviews as well as providing product's general strategic direction. Acts as Voice of the customer to articulate value proposition.
Uses knowledge of systems and industry to identify product enhancement needs.
Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
Monitors the work of team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters and acts as escalation point as needed.
Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions, as needed.
Practices open and honest communications with all stakeholders. Acts as servant leader to the organization, may mentor guide and advise on the work of others.
Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement.
Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions.
Acts as product launch manager when appropriate for new products or rollouts of major releases.
Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process).
Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
Presents product information and industry thought leadership to external audiences in webinars and client conferences.
Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.
Performs other related duties as assigned.
Limited travel may be required at times.