Product Manager, Integrations - US

Topsort • Somerville, MA

19h • Onsite

About The Position

We're quickly growing and super excited for you to join us!
Why Topsort? Why now?
Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.
What it’s like to work at Topsort
Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.
What is this role like?
We're looking for a Product Manager who is equal parts customer champion, integration expert, and organized execution machine. This isn't a traditional PM role — you won't be sitting in rooms crafting long-term product roadmaps in isolation. Instead, you'll be on the front lines: talking to customers daily, running demos, gathering and organizing integration requests, and making sure nothing falls through the cracks.
This role sits at the intersection of customer success, technical project management, and product — and it demands someone who thrives under pressure, loves working with people, and brings a relentless sense of organization to everything they do.
If you've ever felt like traditional PM roles keep you too far from the customer, this one was built for you.
About Topsort
At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed
Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.
Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.
What We Value
At Topsort, we seek professionals who embody the following qualities to drive our mission forward:
Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
Do you sound like the right fit? Let's dive right in!

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in a customer-facing role in a B2B SaaS environment — think technical account management, solutions engineering, integration PM, or similar.
• Strong organizational skills with a demonstrated ability to manage multiple high-priority workstreams simultaneously without dropping balls.
• Excellent communicator — you're equally comfortable presenting a demo to a VP at an enterprise customer as you are writing a clear ticket for an engineer.
• Comfort with technical concepts, APIs, and integrations. You don't need to write code, but you need to understand how integrations work well enough to have credible conversations with both customers and engineers.
• High tolerance for pressure and ambiguity — you know how to stay calm, stay organized, and keep moving when things get chaotic.
• Availability to work onsite 4 days per week.

Nice To Haves

• Experience in Integrations and/or Partnerships is a strong plus.

Responsibilities

• Customer-Facing Integration Management – Serve as the primary point of contact for enterprise customers throughout their integration journey. Lead demos, discovery calls, and ongoing check-ins with confidence and clarity.
• Request Intake & Prioritization – Capture, organize, and triage integration requests coming in from customers and internal teams. Maintain a clean, up-to-date backlog that engineering can actually work from.
• Cross-Functional Coordination – Work closely with engineering and partnerships teams to translate customer needs into clear, actionable requirements — and keep stakeholders aligned throughout execution.
• Demo & Pre-Sales Support – Own the demo experience for integration capabilities. Be able to speak technically and credibly about how our integrations work and what's possible.
• Customer Feedback Loop – Be the voice of the customer internally. Synthesize patterns from customer conversations into structured insights that inform integration priorities.
• Project Tracking & Accountability – Keep integration projects on schedule. Own timelines, flag risks early, and drive resolution when things get stuck.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level