Product Manager II

AvidXchange, Inc.•Charlotte, NC

12h•Hybrid

About The Position

The Product Manager II at AvidXchange is responsible for delivering exceptional experiences for our customers by shaping products and processes that drive adoption, reduce friction, and create measurable value. This role combines customer-centric thinking with technical and operational execution, ensuring that both the front-end experience and backend integrations work seamlessly to meet customer needs.

Requirements

Bachelor’s degree in Product Management, Business Administration, Computer Science, or related field.
3–5 years of experience in product management or a closely related role.
Proven experience designing customer onboarding experiences and improving conversion funnels.
Strong analytical skills with experience using data to improve adoption and engagement.

Responsibilities

Own the end-to-end lifecycle of your product area—from discovery and roadmap planning to delivery and continuous improvement.
Design and optimize onboarding experiences that accelerate time-to-value and minimize friction for new customers.
Use data-driven insights to identify conversion barriers, diagnose adoption challenges, and implement strategies that improve engagement and retention.
Collaborate with engineering, UX, marketing, and customer success teams to deliver features and workflows that balance technical excellence with customer impact.
Define and communicate product vision, goals, and success metrics to stakeholders.
Prioritize and resolve customer-impacting issues quickly, coordinating across teams to maintain trust and satisfaction.
Translate customer feedback and market trends into actionable product enhancements.
Maintain clear documentation and communication materials to support internal alignment and customer education.

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking