Product Manager II-GIS Data Products (Hybrid/Remote)

First American•Santa Ana, CA

7d•Hybrid

About The Position

Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Product Manager II, GIS Data Products owns the end-to-end customer experience for First American’s GIS data products. This role is accountable for translating customer needs into product requirements, shaping and packaging GIS layers, and orchestrating cross-functional execution across Product, Data, Platform, and Sales to deliver reliable, discoverable, and valuable map-ready data products. The Product Manager is responsible for synthesizing insights, prioritizing outcomes, defining requirements, and ensuring the delivered layers perform in real customer workflows from onboarding through ongoing use. Key Outcomes Customers can access and use First American GIS layers/services in open-sourced GIS tools (e.g., QGIS), open standards (e.g., OGC API’s) and Esri workflows with clear value and minimal friction. Customer needs are consistently translated into clear attribute specifications and layer definitions that the Data team can implement. A coherent, versioned layer catalog is maintained, mapping each layer to a customer needs and the attributes required to deliver value. Sales is equipped with validated positioning, demo layers, and enablement materials aligned to customer workflows. Delivery operates on a predictable release/refresh rhythm with defined quality standards and clear ownership across teams.

Requirements

3+ years of product management experience (or equivalent product ownership experience) delivering customer-facing products in a cross-functional environment.
Hands-on proficiency with ArcGIS Pro, including creating layers, configuring attributes/symbology, and packaging map-ready deliverables for customer use.
Demonstrated ability to translate customer needs into clear product requirements and deliver measurable outcomes.
Comfort working with data teams on schema/fields/joins at the requirements level (not expected to be the data engineer but must specify what is needed).
Strong stakeholder management and ability to drive execution across Product, Data, Platform/Engineering, and Sales.

Nice To Haves

Experience delivering data products, GIS products, or analytics products.
Understanding of parcel/land data concepts and common GIS customer workflows.
Familiarity with the Esri ecosystem (Feature Services, ArcGIS Enterprise/Portal, ArcGIS Marketplace distribution).
Experience applying JTBD or outcome-driven methodologies in product discovery and prioritization.

Responsibilities

Own the GIS data product experience end-to-end: value definition, requirements, delivery readiness, adoption, and continuous improvement.
Translate customer insights into product decisions, including layer portfolio strategy, attribute requirements, and usability improvements.
Partner with Sales, Marketing, Data, and customers to identify opportunities, validate needs, and inform roadmap priorities.
Develop and maintain product artifacts including layer specifications, field definitions, release notes, and customer-facing documentation.
Use industry standard software to validate Data-provided class files and create customer-ready GIS layers (views, symbology, filters, field sets, aliases, and naming conventions).
Package layers to satisfy distinct customer needs (e.g., appraisal, underwriting, investment screening, or government workflows) and maintain a versioned catalog.
Establish usability standards for layers (metadata completeness, consistent schema, consumer-friendly naming) to support internal and external adoption.
Partner with the Data team to define required attributes, data definitions, and quality thresholds based on validated customer needs; co-own publish-ready acceptance criteria.
Coordinate with the platform/publishing owner to ensure layers and services are published, shared, and governed appropriately for consumption via open-sourced GIS tools, open standards -based interfaces and Esri Enterprise environment.
Drive prioritization and sequencing of enhancements based on customer feedback, business value, and feasibility constraints.
Define and execute release readiness checklists, including functional validation and basic data quality verification.
Develop and maintain enablement assets: demo layers, capability summaries, customer workflow narratives, and one-page product briefs for each layer.
Support Sales in structuring customer trials and success criteria; participate in customer sessions to accelerate iteration and adoption.
Partner with Sales on feedback loops and win/loss learnings; translate insights into prioritized product improvements.
Define product quality expectations (completeness thresholds for key fields, refresh expectations, and usability standards) and partner with Data/Platform to implement validation checks and reporting.
Establish and communicate a predictable release/refresh rhythm for customer-facing layers.
Identify and drive resolution of issues impacting customer experience (performance, usability, data quality, documentation).

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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