Product Manager II - Fleet

Axon • Scottsdale, AZ

139d • Hybrid

About The Position

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. The features you work on will help shape how Public Safety works and contribute to making society a safer and more trusting place. This role will build and launch highly complex, cloud connected, premium SW features for Axon's in-vehicle camera product line.

Requirements

• Bachelor's degree in Business or STEM fields.
• Minimum of 2+ years of product management experience.
• Experience maintaining and improving in-market products.
• Excellent communication skills.
• Ability to execute and drive processes that need improvement.
• Understanding of technical complexity and ability to communicate with engineering.
• Familiarity with customer satisfaction measures (NPS/CSAT).

Nice To Haves

• Experience with IoT devices, intelligent cameras, cloud SW, or public safety technology.
• Understanding of technologies behind cloud connected IoT devices, cameras, or AI driven workflows.

Responsibilities

• Lead Axon Ecosystem integrations for Axon's in-vehicle camera products.
• Ensure camera connectivity and integration with other Axon devices and Evidence.com applications.
• Monitor hardware and software quality and review customer satisfaction for products at scale (100K to 1M users).
• Make data driven product decisions using CSAT, product telemetry, and sales/marketing data.
• Build relationships across Support, Sales, Cloud SW, and distributed sister Product R&D teams.
• Triage and prioritize feature improvement requests from existing customers.
• Engage in VoC sessions to translate customer needs into product requirement documents.
• Guide and arbitrate customer escalations with tact and deftness.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Snacks in our offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees