Product Manager I - Loyalty Experience

Gap Inc. • San Francisco, CA

1d

About The Position

About the Role The Product Manager I — Loyalty Experience is a foundational individual contributor within the Customer Lifecycle & Loyalty Value Stream, building product management craft through backlog ownership, QA partnership, and documentation for loyalty enrollment, rewards experience, card signup, and customer onboarding features. What You'll Do Maintain backlog health for assigned loyalty experience areas — grooming, prioritization, and writing clear acceptance criteria for loyalty features. Decompose Epics into Stories for sprint planning. Validate acceptance criteria and coordinate QA. Partner with QA to ensure delivery quality. Maintain Jira hygiene and product documentation. Contribute delivery status updates at Product Working Groups. Escalate blockers immediately. Who You Are Qualifications Bachelor's degree in Business, Computer Science, or related field, or equivalent practical experience. 1-3 years in product management, product operations, marketing, or a related discipline. Strong written communication skills and attention to detail. Foundational understanding of agile delivery methodologies. Preferred Skills Interest in loyalty programs, customer retention, or CRM technology. Familiarity with Jira, Confluence, and agile practices. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Requirements

• Bachelor's degree in Business, Computer Science, or related field, or equivalent practical experience.
• 1-3 years in product management, product operations, marketing, or a related discipline.
• Strong written communication skills and attention to detail.
• Foundational understanding of agile delivery methodologies.

Nice To Haves

• Interest in loyalty programs, customer retention, or CRM technology.
• Familiarity with Jira, Confluence, and agile practices.

Responsibilities

• Maintain backlog health for assigned loyalty experience areas — grooming, prioritization, and writing clear acceptance criteria for loyalty features.
• Decompose Epics into Stories for sprint planning.
• Validate acceptance criteria and coordinate QA.
• Partner with QA to ensure delivery quality.
• Maintain Jira hygiene and product documentation.
• Contribute delivery status updates at Product Working Groups.
• Escalate blockers immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level