KnowBe4-posted 2 months ago
Full-time • Mid Level
Hybrid • Clearwater, FL
1,001-5,000 employees
Professional, Scientific, and Technical Services

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

  • Drive Product Innovation: Orchestrate the development of collaboration security features that protect thousands of organizations, enabling users to report phishing messages in Microsoft Teams and Slack while preventing data loss in real-time collaboration environments.
  • Own the Product Vision: Define product strategy and roadmap for our collaboration security module, making data-driven decisions on trade-offs and priorities while thinking 1-2 years ahead about how the security landscape will evolve beyond email-centric threats.
  • Understand Customers Deeply: Immerse yourself in user research and competitive analysis, uncovering what customers actually need (not just what they ask for) to stay ahead of emerging threats in collaboration platforms like Teams and Slack.
  • Work Cross-functionally: Serve as the voice of the product to engineering, QA, Revenue, Customer Success, Sales Engineering, and Managed Services teams-building consensus and leading through influence to ship features that matter.
  • Execute With Impact: Craft comprehensive functional specifications that serve as blueprints for innovative security tools, run beta and pilot programs, and represent your vision at industry events like KB4CON while maintaining expertise as the subject matter expert for your product area.
  • 3+ years of product management experience in SaaS organizations with a proven track record of shipping features that customers love and driving measurable business outcomes.
  • Self-Starter: Thrive in ambiguous, net-new environments where you're given direction but figure out the path forward independently.
  • Engineering or Technical Background: BS degree in Computer Science, Engineering, or related technical field preferred, with ability to speak the language of developers and understand technical constraints and possibilities.
  • Strong Relationship Skills: Exceptional ability to work with diverse teams and personalities by leading without authority, building trust, and navigating complex stakeholder dynamics.
  • Strategic Problem Solver: Think beyond the immediate problem to anticipate downstream consequences and future market shifts-you balance solving for existing customers today while designing for where security will be in 2-5 years.
  • Tools & Methodologies: Experience with JIRA, Figma, ticketing systems (Zendesk), SDLC methodologies, and comfort with Google Workspace - you're technical enough to jump into the tools teams use daily.
  • Independent Research Skills: Conduct independent market research with minimal oversight, identifying gaps competitors miss and opportunities that position us as category leaders, not followers.
  • Smart Prioritization: Navigate competing demands (large customer needs vs. long-term roadmap items, engineering pushback vs. business requirements) with diplomatic confidence and clear reasoning.
  • Collaboration Platform Knowledge (Highly Valued): Experience with integrations of Microsoft Teams and/or Slack, data loss prevention concepts, and collaboration security challenges - while not required, experience in these spaces will accelerate your impact.
  • Hybrid Work Style: Thrives in our collaborative Tuesday-Thursday in-office environment where high-energy teamwork and spontaneous collaboration drive innovation, while appreciating the flexibility that hybrid work provides.
  • Company-wide bonuses based on monthly sales targets.
  • Employee referral bonuses.
  • Adoption assistance.
  • Tuition reimbursement.
  • Certification reimbursement.
  • Certification completion bonuses.
  • Relaxed dress code.
  • Modern, high-tech, and fun work environment.
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