Product Manager, Fleet Portal

Bridgestone Americas • Nashville, TN

1d

About The Position

Product leader will drive Fleet Care Customer Portal initiatives, applying a digital layer to Bridgestone products and services to facilitate ease of use and support for internal, customer, and third-party integrators. Aligned to the Digital Experience North Star, the fleet portal vision is designed to provide a seamlessly integrated and frictionless commercial fleet management experience.

Requirements

• Undergraduate degree in business or related field
• 10+ Years of professional experience, with emphasis on Product Management / Project Management for software and / or subscription products.
• Experience leading product activities with onshore and offshore technical resources.
• People leader with demonstrated success leading complex cross-functional teams, comprised of diverse internal and third-party party groups.
• Proficient with financial analysis; able to drive a business case exercise in partnership with finance to drive investment decisions across innovation framework (stage gate).
• Exceptional communication skills; comfortable developing content and driving discussions and customer engagements with technical and business stakeholders.
• High-energy, self-directed, and collaborative.
• Ability to travel, as needed.

Nice To Haves

• MBA Preferred.
• Experience with software solutions for automotive and/or commercial fleets a plus

Responsibilities

• Portal: Create an enterprise front-end experience, seamless login (SSO) across all major Bridgestone and participating third-party entities and platforms.
• Design and User Experience: collaborate with digital marketing teams to enable an enterprise “Bridgestone” experience.
• System Integration: Connect seamlessly with fleet dispatch systems, dealer POS, and procurement systems to streamline operations.
• API and webhook catalog, internal and third-party integrations, including fleet management systems (FMS).
• Data and Insights: Render dashboards that facilitate data-driven decision-making and substantiate enterprise value creation across multiple platforms.
• Service Event Management: Render user interface and dashboard that facilitates real-time service scheduling and reporting for routine and emergency tire services.
• Streamline billing processes, making it easier to reconcile and resolve invoices.
• Drive fleet service compliance and performance monitoring to support network SLAs.
• Leads product lifecycle activities, including vision, strategy, and roadmap.
• Serves as liaison between customers, business, technical and design teams, leading cross-functional initiatives and managing task, blockers, and dependencies.
• Gathers stakeholder and customer needs and translates into clear product requirements and business cases.
• Manages Product Owner(s) and engagements with internal and external development partner (vendor management) to ensure timely and quality product delivery.
• Develops and maintains a curated product backlog that maximizes value and aligns with product vision, strategy, and internal and external customer needs.
• Responsible for driving items through development funnel and stage gate management, ensuring governance measures and control changes are adhered to in the delivery cycle.
• Escalates questions/concerns/delays to stakeholders for resolution.
• Tracks and manages implementations, change requests, and release schedules.
• Supports sales, customer success, and operation leads on customer initiatives, including discovery, delivery, and on-boarding cycles.
• Communicates and updates stakeholders on product goals, backlog status, and release schedules.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level