Product Manager, Field Operations

Safelite AutoGlass•Columbus, OH

31d•Onsite

About The Position

The Product Manager, Field Operations is accountable for managing and improving Safelite's Field platforms, tailoring the product to meet the needs our Field associates including Technicians, Dispatchers and Store Managers. This role blends customer empathy, field operations fluency, and Salesforce platform expertise to improve scheduling, dispatching, mobile workflows, onâsite payment, recalibration processes, and quality outcomes. You will partner closely with Field Operations leadership, Workforce & Capacity, CX, IT, and the Salesforce platform team to prioritize the most impactful work, ensure smooth delivery, and measure business value.

Requirements

Bachelor's Degree Information Technology, Business Administration, or related field or equivalent work experience Required
4-6 years Experience with Salesforce integrations and third-party tools, including knowledge of APIs, data migration, and system integration across Salesforce clouds Preferred
4-6 years Prior experience in release coordination Required
4-6 years Familiarity with managing or supporting licensing and permission management in Salesforce and other platforms Required
4-6 years Previous experience working with across solutions or coordinating across different product areas. (cross-cloud Salesforce experience a plus) Required
Excellent analytical and problem-solving abilities, with a data-driven mindset. (High proficiency)
Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels (High proficiency)
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. (High proficiency)
Experience with Jira (Medium proficiency)
Salesforce Field Service Knowledge (Medium proficiency)

Nice To Haves

Exposure to Field ops, retail industry, or related industries is a plus Preferred
4-6 years Experience with Salesforce integrations and third-party tools, including knowledge of APIs, data migration, and system integration across Salesforce clouds Preferred

Responsibilities

Product Expertise & Business Guidance: Provide deep product expertise and thought leadership to stakeholders across the business. Act as a trusted advisor to guide teams on best practices, new features, and use cases to maximize product value. Increase utilization of the Field platforms and drive improvements that enhance business efficiency and user productivity.
Requirements Gathering & User Story definition: Collect and document detailed business requirements, translating them into user stories and acceptance criteria in collaboration with other product owners, business partners and technical teams.
Backlog & Sprint Management: Manage and prioritize the product backlog, ensuring that product features and enhancements are developed in sync with other clouds and functional areas.
Stakeholder Management: Serve as the primary point of contact for internal stakeholders in Field, IT, and business leadership. Gather and prioritize requirements while aligning them with the overall Safelite/Field strategy
Release Coordination & Communication: Coordinate with other Product Owners to align release schedules across the various clouds. Oversee the deployment process for Service Cloud changes and ensure timely, effective communication to all stakeholders regarding new releases, their impacts, and any required actions.
Roadmap Development & Prioritization: Collaborate with fellow Product Owners to build, maintain, and prioritize the product roadmap for the Field platform, balancing short-term and long-term goals in coordination with other cloud teams.
Product Vision & Strategy: Develop and maintain a product vision and strategy for Field platform, ensuring alignment with the broader Salesforce ecosystem, product teams, and business goals.
Budget Management & Spend Tracking: Manage and track the budget for Field initiatives, ensuring the effective allocation of resources. Track actual spending versus the approved budget and provide regular reports to leadership. Identify opportunities for cost savings or reallocation to maximize value.
License & Permission Management: Oversee and optimize Field license allocation, coordinating with other teams to ensure the most efficient use of available licenses across the organization and ensure appropriate user permissions across Field platforms.
Performs other duties as assigned
Complies with all policies and standards