Product Manager - Enterprise Products

LINCOLN CENTER • New York, NY

2d • Hybrid

About The Position

Lincoln Center is seeking a Product Manager
to join the Enterprise Products group on the Digital Experience (DX) team. The DX team builds and operates a digital ecosystem that reflects the excellence of the art presented on our stages. Within DX, the Enterprise Products team is responsible for defining and productizing core business services that support both the Lincoln Center consumer and workforce.

Reporting to the Product Lead for Enterprise Products, the Product Manager will support the strategic evolution of Lincoln Center’s commerce platforms, including ticketing, donations, memberships, and patron accounts. This role focuses on improving how audiences and donors discover events, complete transactions, manage their relationships with Lincoln Center, and engage over time.

You will collaborate across business units to design, optimize, and implement features that advance Digital Experience strategic initiatives such as growing and understanding our audience, increasing revenue, and connecting the campus through unified systems and data.

The ideal candidate is curious and enthusiastic, with a drive to improve user experience through thoughtful, well-designed digital products. This person brings strong product instincts, analytical and technical rigor, excellent communication skills, and familiarity with commerce, CRM, and revenue systems. This role is highly cross-functional and sits at the intersection of digital experience, technology, operations, and data.

Requirements

• 5+ years of experience in product development as a product manager or product owner.
• Familiarity with ticketing, fundraising, or CRM systems such as Salesforce, Tessitura, Spektrix, or similar platforms.
• Experience working with digital commerce products including ticketing, e-commerce, memberships, subscriptions, patron accounts, or loyalty programs.
• Ability to translate complex business needs into simple, structured requirements and user stories.
• Strong facilitation skills and the ability to align diverse stakeholder groups and drive cross-functional decision-making.
• Ability to work independently, manage multiple priorities, and navigate a dynamic environment with shifting needs.
• Excellent analytical and problem-solving abilities, with comfort working with data and drawing actionable insights.
• Strong understanding of product management principles and software development methodologies.
• Clear written and verbal communication skills, with the ability to adapt style for technical and non-technical audiences.

Responsibilities

• Partner with revenue-generating teams, including Ticketing, Fundraising, Marketing and Guest Experience, to identify opportunities that improve conversion, audience growth and retention, donor engagement, patron satisfaction, and operational efficiency.
• Execute on and contribute to Digital Experience product roadmaps for core commerce systems by translating business needs into clear, actionable product requirements.
• Document and communicate product requirements using user stories, acceptance criteria, workflows, process diagrams, and functional specifications.
• Analyze customer behavior, transactional data, and operational metrics across ticketing and giving flows to identify trends, diagnose issues, and uncover growth opportunities.
• Conduct market research and benchmarking to inform product decisions and prioritization.
• Facilitate cross-functional working groups, workshops, and discovery sessions to surface requirements and validate proposed solutions.
• Partner with vendor teams to ensure the successful delivery of new features, enhancements, and integrations.
• Identify and advocate for process improvements that reduce friction for internal users and improve system reliability, scalability, and data quality.
• Help ensure new commerce experiences meet accessibility standards, maintain brand consistency, and deliver a world-class patron and donor experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees