Product Manager (eCommerce) AO7167687

BTI Solutions•Englewood Cliffs, NJ

13d•Onsite

About The Position

The main function of a product manager is to maximize sales, revenue, market share and profit margins by leading a team to deliver an end product. The typical product manager guides the delivery of a product through its life cycle. This PM position supports business across categorical lines of business (XLOB) in upper funnel pages and experiences. PM will partner closely with varied stakeholders, including Marketing, Customer Experience (CX), agencies, and overseas leadership teams to support LOBs with onboarding product pages, marketing content and customer journey, to help drive site nurturing and eCommerce revenue growth of products and solutions. The goal of the Customer Experience team is to build business & brand value, while maximizing & growing S.com/business’s revenue stream and this role will be partnering closely to help with this effort. This role will also work closely with the web development and technology teams- as well as interface with key internal business stakeholders, 3rd party agency partners and production resources on a daily basis. Core responsibilities include onboarding content launches and planning updates, CEJ improvements, building out ad-hoc pages to pass off to Site Ops with tight timelines, managing Jira tickets, managing all communication and organization of tickets in Confluence & Jira for the CX team to ensure timely and accurate launches.

Requirements

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Ability to work independently and manage one's time.
Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Bachelor's degree in a related field required.
5-7 years experience required.
Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a very fast-paced atmosphere.
Seek to understand the strategic importance of projects in order to be deliver against the customer and business needs. Be strong advocate for the customer journey and experience.
Experience in project management, product and campaign launches, ecommerce, site merchandising or similar experiences.
A strategic thinker and decision maker.
Great organizational skills, attention to detail, and ability to execute flawlessly.
Identifying an issue and finding ways to solve it
Excellent written and verbal communication skills
Great organizational skills, attention to detail, and ability to execute flawlessly.
Proven experience in problem solving. Not afraid to fail, willing to learn and improve.
Passion for creating great customer experiences.
Not afraid to work in a fast paced and dynamic environment
Collaborative, open, learns and grows from working with others. Thrives in a team atmosphere.
Proficient in Microsoft Office: Excel, PowerPoint, Word
Proficient in Jira & Confluence

Nice To Haves

MBA or other related advanced degree preferred.
Experience in technology-focused online retail a real plus.
Expertise in Site Usability, A/B Testing, and Optimization
Self-directed, hardworking, and hungry to learn.
Experience in online retail required.

Responsibilities

Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
Ensuring that the product supports the company's overall strategy and goals.
Managing the entire product line life cycle from strategic planning to tactical activities.
Author user stories, acceptance criteria and execute a portion of the testing on projects.
Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
Ensure product quality expectations are defined and known across the team.
Take charge of the end-to-end lifecycle of product pages on eCommerce page, from initial intake of request, gathering necessary assets and information, collaborating with teams build and launch site experiences and pages and optimize post launch, and optimizing experiences post-launch
Demonstrate exceptional attention to detail in every aspect of eCommerce page creation and content & CEJ enhancement, ensuring that content is accurate and reflects brand standards.
Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process.
Manage tight deadlines and complex workstream, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates.
Assist Site Manager with requests while monitoring and tracking progress throughout each stage of the schedule.
Work closely with Category, LOB and Product teams to coordinate page updates and communicate site changes and hit tight projected timelines
Develop streamlined ways to manage projects and use strong communication skills to drive a clear roadmap
Use Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informed
Partner with Site Ops teams on prioritization of projects in queue.
Partner with Platform and web development teams to identify technical solutions that meet business and CX needs
Manage stakeholder expectations by proactively identifying problems & solutions