Product Manager - Digital Cabin Connect

Ford Motor • Dearborn, MI

3d • $84,480 - $162,120 • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. In this position... As a Product Manager on the Digital Cabin product team, you will be responsible for creating, managing, and reporting on a defined set of customer experiences. You will be working with other product managers, engineers, designers, sales and operations teams to create a cohesive story using product and user data.

Requirements

• Bachelor’s degree required
• 5+ years of product management experience
• Experience working with and building relationships with internal and external partners
• Familiarity with software tools like Microsoft Office 365, JIRA, Figma, Google Cloud, GitHub, etc.

Nice To Haves

• Demonstrated experience improving processes including using AI to improve workflows for operations management
• Ability to work in a highly-matrix environment and manage multiple products across the ecosystem

Responsibilities

• Product Strategy: Define strategic vision for connected experiences within Digital Cabin
• Conduct user research to understand current customer journeys and pain points
• Develop and maintain a well-defined product backlog, including detailed product requirements (PRDs)
• User Experience: Collaborate with engineering and design to develop a world-class user-experience
• Bring data to life to create new digital experiences within the broader digital ecosystem
• Cross-Functional Collaboration: Collaborate with engineering and design to ensure products meet technical requirements and design excellence
• Work closely with account management and operations to support business initiatives
• Facilitate communications and trainings for operations and account management teams when deploying new products to ensure alignment and clarity
• Data-Driven Decision Making: Utilize customer data to make informed product decisions, including usage and NPS data
• Identify and track key performance indicators (KPIs), while providing regular stakeholder updates on performance and customer satisfaction
• Product Launch & Lifecycle Management: Monitor product performance and customer feedback to identify areas of improvement that will influence future product roadmaps

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees