Product Manager, Data Management

KFC • Plano, KY

1d

About The Position

The Product Manager – Data Management is responsible for overseeing the strategy, development, and operational excellence of all menu and pricing data across digital and in‑restaurant channels. This role ensures that menu authoring, publishing, and pricing integrations operate with high accuracy, speed, and reliability to support business needs and deliver a seamless customer experience. The position serves as the central owner of menu data workflows, partnering with cross‑functional teams, vendors, and restaurant operators to drive continuous improvement, accelerate change requests, and build a scalable roadmap that supports future growth and innovation.

Requirements

• Bachelor's degree in Computer Information Systems, Business Administration, or a related field is required.
• 10+ years of experience in retail/restaurant IT, with a strong focus on data management and strategy.
• 2-3 years of experience in a product strategy or requirements intake role, demonstrating an understanding of customer needs and business objectives.
• 1-2 years of project management experience, with PMP certification preferred.
• 1-2 years of manual QA testing experience, ensuring a solid understanding of quality assurance processes.
• 3+ years of experience with restaurant/retail systems, including menu management and pricing integrations.
• Excellent communication skills and the ability to build productive relationships with diverse teams.
• Proficiency in Agile tools and user story writing is essential.
• A proven track record of delivering measurable improvements in data operations and customer experience.

Nice To Haves

• Experience with Agile methodologies is advantageous, with Agile certification being a plus.

Responsibilities

• Develop and maintain the product roadmap for menu data management, menu authoring workflows, publishing systems, and pricing integration across all channels.
• Define strategic enhancements to improve menu data integrity, pricing automation, and the overall efficiency of change processes.
• Oversee the end-to-end process for menu creation, updates, pricing changes, and publishing across digital platforms and in restaurant systems.
• Manage interfaces and integration workflows between menu systems and pricing strategy providers to ensure accuracy and reliability.
• Collaborate closely with Operations, BOH teams, Digital stakeholders, Franchise partners, and vendors to gather requirements and translate them into clear product needs.
• Document requirements through user stories, acceptance criteria, use cases, and data workflows.
• Serve as the subject matter expert for menu data governance, menu publishing processes, and system behaviors.
• Own the intake, prioritization, and execution of menu-related and pricing-related change requests, ensuring fast and reliable turnaround.
• Identify operational bottlenecks and implement process improvements to accelerate menu publishing and reduce errors.
• Work with Distribution, QA, and Deployment teams to plan, schedule, and sequence releases to minimize operational impact.
• Groom, maintain, and prioritize the product backlog to align with business goals and technical constraints.
• Facilitate Agile ceremonies, collaborate with development teams, and ensure adherence to agile best practices.
• Partner with engineering teams to ensure solutions integrate effectively with BOH systems, restaurant devices, and third-party partners.
• Coordinate with external vendors and solution providers to plan and manage system releases, upgrades, and enhancements.
• Align release timing and communication with business units and market needs.
• Support QA through test planning, scenario creation, menu data validation, and integration testing.
• Establish and maintain data governance practices to ensure accuracy, consistency, and reliability of menu and pricing data.
• Create consistent feedback loops with restaurants to gather insights on menu usability, data issues, and system performance.
• Analyze recurring operational issues and translate them into product improvements or process optimizations.
• Monitor data quality and operational KPIs to ensure reliable menu publishing and minimize discrepancies across channels.
• Drive improvements that reduce friction in digital ordering and enhance the customer experience related to menu and pricing accuracy.
• Deliver measurable improvements in the speed, quality, and reliability of menu data operations.

Benefits

• Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan).
• Yum! also provides short-term disability, long-term disability, and life insurance.
• Employees may enroll in our 401(k) plan.
• Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees