Product Manager, Customer Experience Strategy

Western Union•New York, NY

4d•$130,000 - $155,000•Hybrid

About The Position

Product Manager, Customer Experience Strategy – Denver, CO or New York, NY Are you passionate about building digital products that are focused on re-defining customer experience across channels and countries? Do you have experience delivering products that need strong understanding of the technical setup at the same time focused on delivering the right customer experience? If you have a track record of driving product success through consumer centric thinking & data and have a bias for action, then it’s time to join Western Union’s Digital Product team as a Product Manager. Western Union powers your pursuit In this role you will work as a member of the Digital Product team with a focus on building the online experience of customers who visit Western Union across channels. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Requirements

4+ years of product management experience in the digital space.
Consumer product management experience, with a deep understanding of the technical ecosystems.
Excellent analytical skills and ability to constantly deep dive and take decisions on the basis of data.
Experience creating wireframes, workflow diagrams, product features & stories
Experience driving projects with cross functional colleagues
Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
Undergraduate degree in business, engineering, or equivalent relevant experience.

Nice To Haves

MBA preferred.

Responsibilities

Drive end-to-end user experience strategy across web and mobile, ensuring seamless, intuitive, and customer-centric journeys.
Translate customer insights, usability research, and behavioral data into actionable product requirements that improve adoption, engagement, and retention.
Partner with design, engineering, and analytics teams to define, prioritize, and deliver UX enhancements that directly impact key customer KPIs.
Build and optimize end-to-end money transfer experience right from the 1st time a customer lands on Western Union’s platform and for repeat transactions.
Be the key spokesperson of customer needs in all meetings with front end/ back end engineering teams and regional stakeholders
Work with other product teams on identifying use cases that relate to different aspects of a cross-channel, cross-country customer profile and onboarding experience e.g. customer lookup, KYC, profile details, transaction history, etc
Own the requirement definition, research, metrics analysis, testing, launch and ongoing optimizations.
Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program