Product Manager - Customer Experience & Security Compliance

NetApp, Inc.•Durham, NC

About The Position

We're seeking an experienced Product Manager who uniquely combines deep application security expertise with exceptional customer empathy to build secure, compliant, and delightful product experiences. This execution-focused role requires balancing stringent security standards (including GDPR and DORA compliance) with world-class customer journeys—ensuring security enhances rather than hinders the user experience.

Requirements

9-12 years of relevant experience with 6+ years as a Product Manager
US Citizenship required (for handling US-regulated data)
Proven expertise in implementing and communicating application security concepts
Strong working knowledge of GDPR and DORA regulatory frameworks
Demonstrated experience balancing security requirements with user experience and customer satisfaction
Track record of understanding and optimizing customer/user journeys in secure environments
Experience with secure data management practices and data governance
Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
Agile environment experience with proficiency in Jira & Confluence
Demonstrable success delivering secure product capabilities that users love

Nice To Haves

Experience conducting user research and usability testing for security features
Background in privacy-by-design, security-by-design, and user-centered design principles
Experience with security frameworks and customer data protection
Track record of reducing security friction while maintaining compliance standards
Experience with customer feedback loops, NPS, and satisfaction metrics in secure products
Exceptional communication skills - ability to explain security concepts to non-technical audiences and user needs to security teams
Strong analytical skills with both security-focused and customer-focused problem-solving abilities
Empathy and user advocacy - genuine passion for understanding and improving customer experiences
Strategic balance - ability to make informed trade-offs between security, compliance, usability, and business value
Stakeholder management - building consensus across security, engineering, design, and business teams
Deep understanding of secure SDLC practices and user-centered design methodologies
Ability to work independently and collaboratively across cross-functional teams

Responsibilities

Execute on priorities of one or more agile squads, balancing security requirements with exceptional user experiences
Champion a "secure by design, delightful by default" approach to product development
Ensure alignment of security, compliance, and customer experience priorities with corporate and business objectives
Partner with peer product managers across teams to align on security initiatives while maintaining customer-first principles
Implement and communicate application security concepts in user-friendly, accessible ways
Ensure compliance with GDPR, DORA, and other regulatory frameworks without compromising user experience
Design secure data management practices, particularly for handling US-regulated data
Translate complex security and compliance requirements into intuitive product features and user stories
Partner with security, legal, compliance, and UX teams to create seamless, secure customer journeys
Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
Advocate for users while implementing necessary security controls—finding the optimal balance
Identify friction points in secure workflows and innovate solutions that maintain both security and usability
Develop metrics that measure both security posture and customer satisfaction/experience
Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
Write detailed user stories that incorporate both security requirements and user needs
Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
Foster a squad culture that values both security rigor and customer empathy
Communicate security requirements to technical teams and user needs to security stakeholders
Bridge the gap between compliance obligations and business/customer outcomes
Work independently and across diverse teams to deliver secure, user-friendly product capabilities
Partner with engineering leaders to build squads with both security expertise and customer-focused