Product Manager, Consumer

Jump • Los Angeles, CA

100d • $160,000 - $160,000

About The Position

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, boost ticket sales, and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

Requirements

• 3+ years of experience in product management or related field.
• Experience with ecommerce and/or B2B2C models, and managing complex roadmaps across multiple stakeholders.
• Fluency with AI tools, with a curiosity for experimentation and solving thorny problems.
• Experience owning client relationships or interfacing autonomously with external stakeholders.
• Martech expertise: integration and/or ownership of one or more platforms (CRM, marketing automation, CDPs, analytics tools).
• Understanding of cross-channel attribution challenges and exposure to A/B testing, experimentation frameworks, and cohort analysis.
• Knowledge of customer retention strategies, churn analytics, and lifecycle campaigns, including segmentation and personalization.

Nice To Haves

• Experience with attribution models (multi-touch, first/last-touch, MMM) and advanced marketing analytics.
• Experience in mobile app product management.
• Prior success in high-growth startups or fast-paced enterprise environments.
• Technical fluency to collaborate deeply with engineering on complex integrations.

Responsibilities

• Own the martech domain, serving as the primary product owner and point of contact for attribution, audience management, analytics instrumentation, sponsorship tracking, and agency management tools.
• Own development of fan-facing web and app features related to ticketing and content.
• Support day-to-day operations, including client escalations, feature requests, and prioritization of enterprise needs.
• Lead core product processes: backlog grooming, sprint readiness, story writing, acceptance criteria, and workflow optimization.
• Partner with engineering, design, and customer success to refine requirements, remove blockers, and ensure smooth delivery.
• Collaborate with the broader product team on roadmap alignment and prioritization across multiple stakeholders and projects.
• Own third-party API integrations end-to-end, ensuring robust, scalable solutions.
• Partner with AI experts and engineers to identify, scope, and test AI-powered opportunities that improve marketing performance and customer experiences.
• Define success metrics, gather feedback, and iterate on AI-driven features.

Benefits

• Remote-first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 annual stipend for learning & development
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees