Product Manager, Commercial Solutions

Hinge Health-posted 3 months ago
$150,400 - $225,600/Yr
Full-time • Mid Level
Hybrid • San Francisco, CA
1,001-5,000 employees
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Hinge Health is accelerating our Commercial productivity through the Commercial Catalyst program-automating Client Success (CS) workflows, improving Commercial data infrastructure, and laying the foundation for a buyer-facing portal experience. We're hiring a mission driven Product Manager to lead this cross-functional initiative and deliver measurable time savings and quality improvements across the CS lifecycle while building toward a scalable client 'front door.'

  • Define and drive the strategy and roadmap for CS workflow automation and data plumbing across the Commercial lifecycle, translating opportunities into phased product deliveries tied to measurable outcomes.
  • Convert operational pain points into clear product requirements (PRDs), experiments, and iterative rollouts that reduce manual effort and improve client retention.
  • Lead discovery with CS, Implementation, and R&D to standardize metrics, templates, and playbooks so they can be automated, measured, and continuously improved.
  • Partner with Engineering and Data to ship reliable integrations and automations across core Commercial systems (e.g., CRM, communications, scheduling, analytics, etc), with built-in observability and resilience.
  • Establish and maintain data contracts and operational standards that make workflows auditable, extensible, and scalable across different use cases.
  • Incrementally develop buyer-facing capabilities that create client value while minimizing CS overhead.
  • Build and run a durable operating cadence-backlog management, prioritization, stakeholder program reviews, launch checklists, and post-launch measurement-to ensure consistent execution and impact.
  • Stay up-to-date on industry trends, emerging technologies, and competitive landscape to inform product strategy.
  • 4+ years in Product Management (or equivalent), including ownership of operations/workflow automation products or internal platforms used by GTM/CS teams at scale.
  • Proven ability to convert qualitative 'time sink' problems into deterministic workflows and measurable time savings, and to ship incrementally toward a long-term vision.
  • Prior experience instrumenting workflow automations end-to-end (events, observability, SLAs, and governance).
  • Experience with enterprise-grade workflow and integration stacks across core Commercial systems (CRM, customer success platforms, scheduling, analytics) to automate cross-system workflows; comfortable partnering with data teams on embedded analytics and scalable data pipelines.
  • Strong cross-functional leadership with CS, Implementation, Design, Data, and Engineering; able to build rigorous operating cadences and drive clarity through complexity.
  • Excellent product writing (PRDs/TDDs), prioritization, and stakeholder management, with a bias to ship and measure.
  • Background in Commercial tooling, CS Ops, or data products serving customer-facing teams.
  • Familiarity with buyer-facing 'client portal' patterns and incremental rollout strategies that reduce CS overhead.
  • Comprehensive medical, dental, and vision coverage.
  • Help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
  • Traditional or Roth 401k retirement plan options which include a 2% company match.
  • Modern life stipends for learning and development.
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